Claims Examiner, Third Party Property Damage
Kuala Lumpur, MY
Job Summary
To conduct a comprehensive review and processing of third-party property damage claims, and provide recommendations for suitable offers/mandates for resolution.
Key Responsibilities
- Conduct thorough assessment of claims by gathering necessary documentation from insured, third-party solicitors/ representatives, branches, agents, brokers, etc., with a keen attention to detail in identifying potential fraud, ensuring timely and fair settlements in compliance with internal policies and regulatory guidelines (PIAM, FMOS, BNM).
- Engage in timely and effective negotiations with third parties or their solicitors / representatives to achieve settlement claims, minimize the risk of litigation, and enhance cost efficiency.
- Collaborate with panel solicitors to strategies and achieve a timely, fair and reasonable settlement.
- Craft, develop and implement efficient settlement strategies including those for complex claims, emphasizing workflow enhancements to streamline claim closures.
- Collaborate with stakeholders including customers, brokers, agents, and both inter/intra department teams to maintain vigilance for fraud indicators and develop robust fraud prevention measures.
Key Requirements
- Degree Holder in related field work
- Minimum 3-5 years insurance experience, preferably Motor Claims related fields.
- Good policy understanding in terms of the policy conditions, exclusions etc.
- Good judgement with ability to make informed decisions.
- Excellent communication and negotiation skills and also willing to learn or ready for new exposure
- Familiar with the use of AI tools such as ChatGPT for tasks simplification
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
