Claims Specialist, Bonds
Kuala Lumpur, MY
Allianz Services is proud to serve and be part of Allianz Group, one of the world’s leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver client experience within Allianz Group. At Allianz Services, we have a specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we aim to continuously evolve, improve, and deliver excellence while contributing to the transformation of Allianz. Caring for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.
The commercial claim specialist plays a pivotal role in managing and processing commercial claims which are related to workers and surety bonds. This position requires a professional with extensive expertise in the general insurance claim domain, possessing a keen eye for detail and the ability to analyze and investigate claims thoroughly.
Key Responsibilities
-
Claims assessment: Evaluate and process claims related to workers and surety bonds. Ensure timely and accurate claim settlements in accordance with company policies and regulatory requirements.
-
Investigation and Analysis: Conduct thorough investigations to verify the validity of claims. Analyze claim documentation, medical reports, and other relevant information to determine liability and coverage.
-
Documentation and reporting: Maintain accurate records, prepare comprehensive reports, and document all stages of the claims process, ensuring clarity, transparency, and compliance. Analyze claim data to identify trends and opportunities for improvement. Prepare reports and summaries for management review.
-
Customer experience: Deliver excellent service to claimants and distributors and ensure that customers have a positive claims experience.
-
Compliance and Regulations: Stay updated on local laws and regulations related to workers' compensation and surety bonds. Ensure compliance with all regulatory requirements in the claims process.
-
Communication and coordination: Collaborate effectively with internal teams such as operation, finance and sales; external stakeholders which include regulators, distributors, investigators, lawyers, and claimants to facilitate seamless claim processing and resolution.
-
Continuous improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
Qualifications and skills
-
Bachelor’s degree in Insurance or a related field
-
A minimum of 5 years of experience in the general insurance commercial claim sector, with a dedicated focus of at least 3 years of experience in workers or surety bonds.
-
Understanding of Singapore regulations and relevant legal frameworks is preferred.
-
Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance are mandatory.
-
Excellent verbal and written communication skills to interact with diverse stakeholders and convey complex information clearly and concisely.
-
Meticulous attention to detail to ensure accuracy in claim assessment, documentation and reporting.
-
Ability to adapt to changing environment, prioritize tasks efficiently, and handle a variety of tasks effectively.
-
Good knowledge of MS Office software and any other technology applications.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
