Head of IF&IS RDC Operations

Position Summary

In the Regional Delivery Centre (RDC), the Head of IF&S, RDC operations will report to the Head of IF&IS, Asia, and lead the CMO scope for the IF&IS pillars - CDC, WPS, SEC and AGN for the gearshifted countries in Asia. 

The responsibility covers the operations and engineering of the CMO environments and working with FMO and global teams to oversee the delivery and reporting of services to the OEs operated by the RDC in Malaysia.

Key Responsibilities : 

• Ensure the SLAs are met for IT services and BAU projects delivery to the RDC OEs.
• Act as strategic decision maker and lead the resolution of critical infrastructure and security incidents and issues on behalf of the RDC OEs to secure the seamless business continuity.
• Support the Local Heads of Infrastructure for each OE to provide resolution to incidents and problems while delivering BAU changes.
• Initiate the strategic roadmap for services in line with Group and local business strategy.
• Functionally manage the OEs contracted managed services partners as it pertains to the scope of delivery of Infrastructure and Information Security services by the RDC.
• Support the LHoIFS with the Infrastructure transformation within the OEs, with focus around Cloud and workplace services. 
• Provide input and alignment in the yearly Planning Dialogue to ensure all forecasted activities and budget are captured for the following year.
• Provide IT leadership within the RDC Infrastructure and Information Security functions and guidance to the retained IT organisations within the OE.
• Drive and encourage continuous service improvement and provide governance to IT operations provided the OE to ensure the compliance with the regulator and the internal audit.
• Represent the local escalation point for the major changes, problems and incidents to resolution within AzTech.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.