Internship, Operations Support (Policy Management)
Kuala Lumpur, MY
Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?
Join our team and support end‑to‑end policy servicing operations, including document handling, ePayment updates, and workflow coordination with internal teams.
You'll be responsible for:
- Registering new cases daily and uploading documents into FileNet.
- Converting image files into PDF when needed before uploading.
- Updating ePayment cases per day and printing cover sheets for Operations Support.
- Printing and scanning application forms (Surrender & Withdrawal).
- Processing documents from HSBC, including weekly ePayments and surrender cases
- Assisting in clearing backlog cases for ePayments and surrender documents.
- Handling replacement payment vouchers and coordinating with Finance or banks for status updates.
- Supporting updates for Withdrawal TL / IL, where applicable.
- Replying to simple enquiries from Customer Service with the correct justification.
Important to your success:
- Detail‑oriented and comfortable with routine processing tasks.
- Basic proficiency in Microsoft Word, Excel, and PDF editing tools.
- Willingness to learn insurance operations and follow structured processes.
- Clear and professional communication skills for email responses.
- Familiarity with AI tools like ChatGPT or Copilot is an added advantage.
Location: Menara Allianz Sentral (Near KL Sentral)
Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.
Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
