Lead, MyAllianz & Customer Digital Transformation

Interested in being part of a team that believes everyone matters?

Responsible for leading the strategy, governance, optimization, and continuous enhancement of customer digital platforms and AI-driven capabilities to improve customer experience, operational efficiency, digital engagement, and business growth. The role oversees end-to-end digital initiatives including planning, implementation, stakeholder management, delivery governance, performance optimization, and innovation across customer ecosystems.

You'll be responsible for:

• Lead and manage customer digital platforms including portals, mobile apps and digital engagement ecosystems.
• Drive customer experience (CX), self-service capabilities, personalization, digital adoption, and operational improvements across digital channels.
• Identify and implement AI, analytics, automation, API, and emerging technology opportunities to enhance customer engagement and business outcomes.
• Develop and execute digital product roadmaps, governance, delivery tracking, and performance monitoring initiatives.
• Collaborate with stakeholders across business, distribution, marketing, operations, IT, data, compliance, and external partners to align digital initiatives with organizational objectives.
• Manage project delivery activities including planning, execution, risk management, quality assurance, SIT/UAT, deployment, and operational readiness.
• Analyze customer behavior, market trends, competitor landscape, and digital innovations to identify enhancement opportunities.
• Drive stakeholder engagement, change management, and continuous improvement initiatives to strengthen digital transformation and servicing capabilities.

Important to your success:

• Bachelor's Degree in Advertising/Media, Computer Science, Multimedia, Business Studies/Administration/Management, Marketing, Commerce or equivalent with at least 5 years of experience in relevant field.
• Savvy with digital marketing tools and platforms.
• Strong interpersonal skills, detailed and highly creative with the ability to think out-of-the-box.
• Excellent analytical and project management skills with multi-tasking ability & work well under pressure.
• Excellent verbal and written communication skills.
• Results oriented, effective collaborator and communicator with strong problem-solving skills.
• Familiarity with AI tools like ChatGPT or Copilot is an added advantage.

Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Note: Allianz will not accept any forward unsolicited resumes from any source to our employees email other than directly from a candidate. We will not be responsible for any fees and charges impose.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.