Process Automation Analyst
Kuala Lumpur, MY
Allianz Services is proud to serve and be part of Allianz Group, one of the world’s leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver client experience within Allianz Group. At Allianz Services, we have a specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we aim to continuously evolve, improve, and deliver excellence while contributing to the transformation of Allianz. Caring for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.
Why this role matters
Intelligent automation is rapidly transforming how business operations are executed, enabling organizations to reduce manual workload, increase accuracy, and achieve scalable efficiency. This role sits at the heart of that transformation. As a Process Automation Analyst, you play a pivotal role in identifying automation opportunities, mapping business workflows, and shaping highquality automation solutions that unlock measurable value.
What you’ll do
The purpose of this role is to closely observe business processes and find out the potential processes which can be automated by multiple robotics tools. The role reports in to the Automation Manager/Head and key function is to process design and implement creative RPA solutions for the organization, working alongside the RPA team, key stakeholders and local experts and be able to question, challenge and consider options and alternative solutions for automating business processes and maintain adequate automation pipeline.
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Perform Opportunity Assessments, analyse business processes, identify potential automation opportunities, propose RPA strategy and provide the solution by checking the scalability of the RPA client architecture.
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Work closely with teams in the identification of business requirements, functional design, process design and implementing change requirements.
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Design process solutions in accordance with the design principles and standards specified and use core workflow principles that are efficient, well structured, maintainable and easy to understand.
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Fully and clearly document business processes to the granular level of detail that is required for an automation program. Creating the – PDD (Process Description Document), and SDD (Solution Design Document) in detail and working closely with developers to understand and assist the creation of solution design, ensuring the solution meets the business requirements.
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Support process owners to create, user acceptance test (UAT) documents, identifying all the process scenarios and their expected outcomes.
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Acting as a central point of knowledge and control for business processes, communicating with the developers, subject matter experts (SMEs) and the business process owners to answer any queries that arise during the development and testing of an automated solution. Updating all the RPA and business stakeholders across the project delivery cycle.
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Provide support and assist the automation manager/Head in the creation and ongoing evolution of the automation operating model and governance framework to ensure they remain fit for purpose, enabling business benefit to be delivered efficiently.
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Learn about complimentary and advanced technologies and understand how they can support and enable our automation ambition in the future, as we move towards Intelligent Automation.
What you bring
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3+ years of experience in RPA/automation business analysis, with strong understanding of UiPath or other automation platforms and how automated workflows are structured and executed.
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Proficient in process mapping and documentation, including Visio/BPMN modeling, and capable of creating detailed PDDs/SDDs with clear business rules, logic flows, and exception handling.
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Strong analytical and problemsolving capability, able to evaluate processes, identify automation opportunities, and decompose complex workflows effectively.
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Skilled in Agile/Scrum delivery, quickly learning new business domains (including insurance), and collaborating seamlessly within sprint-based teams.
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Proficient in Excel, PowerPoint, and documentation tools, producing highquality reports, presentations, and structured process artifacts.
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Strong analytical and communication capability, including skilled requirement gathering, clear documentation, confident verbal collaboration, and the ability to challenge assumptions constructively.
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Effective stakeholder and crossfunctional engagement, partnering seamlessly with SMEs, developers, and business/technical teams while demonstrating solid relationship and expectation management.
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Highquality delivery discipline, applying bestpractice methods in process mapping and analysis, supported by strong presentation, timemanagement, and reporting skills within collaborative automation teams.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
