Senior Executive, Employee Benefits Sales & Servicing
Kuala Lumpur, MY
Job Summary
To provide comprehensive sales support and servicing for Employee Benefits (EB) products to Life Agents, Financial Advisors and policyholders. The role is responsible for ensuring efficient policy administration, business retention, customer satisfaction, and operational excellence while supporting business development.
Key Responsibilities
- Involved in day-to-day EB sales support activities within the turnaround time and service levels
- Build and maintain strong relationships with Life Agents & Financial Advisors to enhance business retention and growth
- Participate in joint sales visits with intermediaries when required.
- Assist in executing sales campaigns, business development initiatives, and agency engagement activities.
- Assist in preparing presentation deck and marketing materials for intermediaries once busness is secured or renewed.
- Support complaint resolution and service recovery activities to maintain strong business relationships.
Key Requirements
- Candidate must possess at least a Bachelor’s Degree in any field
- Above 2 years’ experience in Employee Benefits and/or Life Agency
- Good communication and interpersonal skills
- Handle daily support activities within SLAs
- Resolve complaints, support service recovery, and ensure customer satisfaction
- Proficient with the use of AI tools such as ChatGPT for tasks simplification
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
