Senior Network & Telephony Engineer_3517

Position Summary

The Senior Network and Telephony Engineer in Allianz Technology Malaysia, Regional Delivery Center (RDC) is primarily responsible for designing, implementing, administering, and troubleshooting the organization's enterprise telephony and unified communications systems (VoIP, SIP, PABX, voice recording, telephony solution). In support of this, the role also carries responsibility for the underlying network infrastructure (LAN/WIFI/WAN/SD-WAN) that these telephony services run on, ensuring reliable, secure, and scalable connectivity and communication services across the organization.

Key Responsibilities

Telephony & Unified Communications (Primary Focus)

• Design, implement, and administer enterprise telephony systems (VoIP, SIP trunks, PABX, Cisco/Avaya or similar UC platforms) across the organization.
• Manage voice recording, call routing, dial plans, SIP trunk/DID management, and contact center/voice bot integrations.
• Lead telephony onboarding/offboarding, number porting, and migration/modernization of legacy PABX systems to cloud-based or unified communications platforms.
• Coordinate with telephony vendors and carriers for infrastructure upgrades, licensing, SLAs, and support contracts.
• Act as the escalation point for complex telephony/voice incidents, ensuring minimal disruption to business communications.

Network Engineering (Supporting Function)

• Maintain and troubleshoot the underlying LAN/WIFI/WAN/SD-WAN network infrastructure.
• Support network security controls (firewalls, NAC, segmentation) to safeguard voice/data traffic.
• Assist with network capacity planning, upgrades, and disaster recovery (DR) setups as they relate to network and voice/telephony continuity.
• Maintain comprehensive documentation of network and telephony configurations, processes, and procedures.

Others

• Mentorship: Mentor and provide technical guidance to junior network engineers and support staff.
• Vendor Management: Collaborate with vendors and service providers to evaluate new technologies and manage procurement processes.
• Documentation: Maintain comprehensive documentation of network configurations, processes, and procedures.
• Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to ensure alignment and consistency in service delivery.
• Any other duties when deemed necessary. Completing projects on various issues when needed.

Key requirements / Skills / Experiences

• Bachelor’s degree in computer science, information technology, or a related field.
• 5+ years of hands-on experience in enterprise telephony/unified communications engineering (VoIP, SIP, PABX), with supporting experience in network engineering or a related role.
• Extensive knowledge of enterprise telephony systems, with supporting knowledge of network infrastructure.
• Proficiency in network protocols and technologies such as TCP/IP, BGP, OSPF, MPLS, VPNs, and VLANs.
• Experience with network security practices and tools, including firewalls, intrusion detection/prevention systems, and encryption protocols.
• Strong problem-solving skills and the ability to troubleshoot complex network and enterprise telephony systems issues.
• Excellent communication and leadership skills.
• Industry credentials such as Cisco CCNA/CCNP Collaboration or equivalent cloud communications certifications are strongly preferred
• Strong project management skills and experience with project management tools.
• Ability to work independently and as part of a cross-functional team.
• Up-to-date knowledge of emerging network technologies and trends.
• This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled maintenance.
• The position may involve occasional travel to various sites for installation, troubleshooting, and collaboration with teams.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.