Service Portfolio Management Manager

Position Summary

•  The Branch Service Portfolio Management is the representative SPM-counterpart on branch level and functions as extended arm for steering, implementation & monitoring of SPM activities within the branch. 
• This role will report into Head of Operations, Asia under the COO pillar. 

Key Responsibilities

• Functions as key counterpart for service managers in branch and answers queries (if not possible, fwd. query to central SPM)
• Drives local service design processes and supports local SMs.
• Coordinates and drives SPM initiatives coming from central organization within the branch and communicates status towards central SPM
• Proactively engages in SPM community and shares feedback, best practices and knowledge assets helpful to other SPOCs
• Shares updates/ information on SPM-related topics to relevant stakeholders within his/her branch
• Acts as knowledge champion within branch
• Conducted all SPM-specific training sessions provided by central SPM team or via Allianz Connect
• Assigned Branch SPM must be an internal employee from Allianz Technology due to business criticality of the role
• Able to multi task to perform Project Portfolio Management when required
• Ensure effective adoption of global standards, processes and tools
• Ensure efficient and effective run ​of local Operations

Key requirements / skills / experience

• Bachelor’s degree in Business Administration, Information Technology, or related field (Master’s preferred)
• 5+ years of experience in project/program management, with at least 2 years in a PMO leadership role
• PMP, PRINCE2, or similar certification preferred
• Experience managing complex portfolios in cross-functional, global environments
• Strong leadership and stakeholder management skills
• Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira, Power BI)
• Candidate should have demonstratable experience using AGILE, DevOps, and Waterfall based development methods
• Candidate should have strong exposure to MS excel based data analysis, presentation using MS PowerPoint, and usage of project management tools
• Has a strong exposure to the functioning of the program management office, standardization of processes, tools, and associated governance.
• Goal-oriented self-starter with the ability to work independently and as part of a team
• Experienced in managing multi-cultural and geographical dispersed teams through both direct and influence management
• Customer-centric mindset; Transparent & fact-based collaboration
• Strong communication skills and ability to engage with different stakeholders
• Profound knowledge of service portfolio management-related topics (e.g., service design process, IT Service Catalog)
• Knowledge of Allianz´s branch environment, service requirements and culture, capabilities and processes
• Consulting, implementation or development of strategic initiatives
• Experience in creating and executing recommendations for improvements
• Ability to prioritize and meet tight deadlines (i.e., next to fulltime role)
• Fluency in English required

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.