Lead-Service Management
IN
Roles/Responsibilities
- Drive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycle
- Drive collaboration of multiple technology skill sets via technical bridges and use of WAR rooms
- Authoritatively and confidently guide Major or potential major incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implications
- Provide updates in line with the agreed communications processes
- Build and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partners
- Must be able to multitask in a stressful environment
- Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process
- Manage the operational support and oversee remediation activities with designated extended managed service providers
- Performs other work related duties as assigned
- Working knowledge of relevant technologies (e.g., Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc.)
- Helping to create business aligned support of the Incident Management process
- Experience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
