Provider Network Manager
Lisbon, PT, 1700-073
Would you like to be part of Allianz Worldwide Partners?
Allianz Worldwide Partners is proud of its more than 16,000 employees across 34 countries. We have more than 69,000 service providers working with us to provide 24-hour support to our clients and customers. We also rely on an international network of trusted correspondents to assist in countries where we do not have a physical presence.
What you do
You are responsible for managing providers relationships and training them in processes, quality, and standards. You handle the external service provider network for Mobile Device – Digital Risks (MDDR) in Spain and Portugal
Your duties and responsibilities
- Control and supervise the correct performance of the MDDR provider network.
- Acquisition of new network according to the needs of the activity and clients, following the guidelines established in the line of business.
- Evaluate and monitor the performance of the network to guarantee the delivering of service according to established quality standards and the application of corrective actions established for deviations in results.
- Define and implement the training needs of providers in terms of procedures and operations, actively collaborating in the design of action protocols that cover all areas of collaboration; operational process, billing, application of scales, IT connection and Safety and Hygiene requirements at work.
- Adjust the volume of service allocation that each provider must receive based on the results, quality, cost or convenience of coverage to achieve the objectives established based on compliance with the KPIs, following the guidelines of the business line.
- Monitor network performance data, guaranteeing the required service levels, carrying out the necessary actions for compliance
- Support and technical support for the different platforms. Participation in the implementation of IT systems.
- Attend to requests from the different Areas for an effective service provision. Meet the requirements and recommendations issued by External and Internal Audit.
- Monitor the quality results of the network under your responsibility and the KPIs that are established for the quality and requirements of our clients.
- Identify and implement cost savings, draft and launch tenders, contribute and to the improvement of control.
Ensure economic, technological and regulatory monitoring for the MDDR activity
What you bring:
- At least 12 months' experience in related activities, area and/or position.
- Located in Lisbon, Portugal.
- Spoken language: English, Spanish and Portuguese.
- Degree in statistics, business administration, mathematics, economics, data analysis, and related fields.
- Leadership experience with large client portfolios and cross-functional teams.
- Negotiation skills and commercial acumen. Proficiency in negotiating and managing contracts with assistance suppliers, including defining service scope, performance metrics, and compliance requirements.
- Data extraction, data analysis and cost control skills for reporting.
- Simplify and communicate complex problems clearly, implement performance monitoring systems and promote innovation and improvement.
77843 | Procurement | Professional | Allianz Partners | Full-Time | Permanent
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
