Account Manager 12 Months - MNC

Summary of Role: 

We are seeking a dynamic and experienced Account Manager to join our team on a 12-month fixed-term contract. This role is pivotal in managing and coordinating global programs as well as fostering strong customer relationships. The successful candidate will act as both a Program Manager, responsible for the strategic steering and coordination of World Programs, and a Managing Insurer, overseeing the relationship and commercial activity for a portfolio of clients where another World Agency (WA) team provides the strategic lead.

What we are looking for: 

Under the guidance and reporting to the EH WA Regional Account Director, your responsibilities will include:

Portfolio Growth and Quality:

• Achieve portfolio growth and maintain high-quality standards.

As Program Manager:

• Ensure proper implementation of programs by actively participating in the Business Implementation Committee (BIC) and coordinating WA teams domestically and internationally.
• Secure program renewals by balancing customer needs with EHWA business targets, identifying cross- and up-selling opportunities, ensuring proper pricing, and proposing consistent terms and conditions in line with underwriting authority rules and guidelines.
• Manage amendments on existing programs/policies, ensuring program integrity and client satisfaction.
• Review, analyze, and implement transfer requests from EHBUs to EHWA.

As Managing Insurer:

• Implement and issue policies at the local level.
• Train and assist local clients during the policy lifecycle, providing service within the execution framework of the Managing Agreement (MA).
• Report to the Program Account Director on managed policy performance, including risk acceptance, loss ratio, and mid-term amendment requests.

Quality of Service Standards:

• Deliver exceptional customer service in line with group-wide quality standards and the Operational Manual.
• Adhere to account management standards, processes, and business rules.
• Collaborate closely with core functions (e.g., Risk, Claims, PA) and other WA teams to deliver a customer-centric service.

As Program Manager:

• Apply WA commercial underwriting standards to ensure portfolio profitability and quality.
• Serve as the primary contact for brokers and client program management teams.

As Managing Insurer:

• Interact with brokers and clients as directed by the Program Manager.

What we are looking for:

• Advanced ability to manage and coordinate large global/remote teams to achieve objectives.
• Advanced knowledge of the credit insurance industry, products, and regulations.
• Expert ability to manage clients and global account portfolios, delivering best-in-class customer service.
• Advanced ability to align with strategic guidelines to achieve portfolio renewal.
• Advanced ability to identify and execute cross- and up-selling opportunities to meet growth targets.
• Competent ability to build extensive networks and maintain close relationships with market players and opinion leaders.
• Competent knowledge of claims methodologies and the impact of policy conditions.
• Expert negotiation skills to achieve desired outcomes with customers.
• Advanced communication skills across all mediums (email, phone, etc.) and at all organizational levels within a multicultural setting.
• Competent ability to operate effectively within a matrix structure.
• Competent knowledge of basic IT systems (e.g., MS Word, Excel) with the ability to learn new systems.
• Advanced proficiency in written and spoken English.

What We Offer:

• Life Assurance: Secure your future with our comprehensive life assurance plan.
• Health Cash Plan: Access to a health cash plan to support your well-being.
• Income Protection: Financial security in case of unforeseen circumstances.
• Hybrid Working: Flexibility to work both remotely and in-office.
• Employee Share Incentive Plan: Opportunity to participate in our share incentive plan.
• Insurance Discounts: Various discounts on insurance through the Allianz Partnership.
• Additional Benefits: And much more to support your personal and professional growth

We are seeking candidates who are naturally curious and have a keen interest in technology and innovation. As we navigate the future, we value individuals who are eager to stay updated with the latest digital trends and advancements. The ideal candidate should demonstrate a proactive approach to learning and adapting to new tools and technologies, especially Artificial Intelligence (AI) powered tools, showcasing a forward-thinking mindset that aligns with our vision for growth and progress.

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow. 

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure. 

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow