Mid-Office Support - FTC 12 Months

Summary of Role: 

To support the existing ACMA/RM team in managing client requests, undertaking administrative support, and carrying out system-related activities to ensure continuity of service and operational efficiency.

Main Tasks:

• Support the team of ACMA/RMs and BDMs, picking up workloads during periods of absence or whilst colleagues are on company business, including inbox and ticketing management, to ensure continuity of service for key customers
• Act as a second line of defence for ACMAs, providing administrative and system support to enable ACMA/RMs to focus on client engagement
• Respond to or escalate Level 2 queries on behalf of ACMA/RMs when unavailable, and support ad hoc requests relating to the existing portfolio
• Engage directly with customers via email and phone when required to maintain service standards
• Support the team with new business activities, including driving through limit decisions for prospects, ledger matching, and producing various ad hoc reports (CRA, Marketo, etc.)
• Develop a strong working knowledge of key systems, processes, and departments — including Compass, Ticketing, Workflows, and Contacts — to manage workloads efficiently and ensure requests are responded to swiftly
• Maintain a high level of customer focus at all times and ensure any challenges or risks are flagged to the management team as they arise

What we are looking for: 

• Organisational Skills – Strong organisational skills with the ability to prioritise and manage multiple tasks effectively
• Ticket Management – Capable of managing Level 2 tickets assigned to absent ACMAs, ensuring timely resolution and continuity
• Administrative Accuracy – Efficient and accurate at processing administrative requests with strong attention to detail
• Communication – Strong verbal and written communication skills with a customer-focused approach
• Stakeholder Engagement – Ability to engage upwards and cross-functionally across teams and departments
• Learning Agility – Willingness and ability to learn and engage on a broad range of technical topics, systems, and processes
• Technical Proficiency – Proficient in Excel, Outlook, Teams, and other key IT systems

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow. 

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure. 

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow