Senior Claims Adjuster

We are looking for a Senior Claims Adjuster based in London 

Job Purpose/Role 

An insurance claim is the defining moment for our service; it is the moment when we deliver on our promise. At Allianz Commercial, we are committed to delivering a superior claims experience to our customers: before, during, and after a loss. 

Based in London and reporting to the Head of Financial Lines Claims (UK), you will be delivering effective and efficient claims handling with a particular focus on Financial Lines claims. As a Senior Adjuster within the team, your responsibilities will include creating and maintaining peer-level relationships with brokers, collaborating with other functions to ensure accurate claims administration, managing the day-to-day allocation of tasks within the Financial Lines claims team, and completing general claims administration tasks as required. 

Your Team: 
You will be working within the Financial Lines Claims team, reporting to the Head of Financial Lines Claims (UK). Your team is dedicated to delivering a superior claims experience to our customers before, during, and after a loss. You will collaborate with other functional areas in the claims handling process, such as Underwriting and Operations, and work with colleagues in our offices abroad. 

The Impact You Will Have: 
As a Senior Claims Adjuster, you will play a pivotal role in delivering effective and efficient claims handling, ensuring that we deliver on our promise to our customers. You will be instrumental in creating and maintaining peer-level relationships with brokers, managing the day-to-day allocation of tasks within the Financial Lines claims team, and contributing to the overall success of the claims process. 

Some of your specific responsibilities could include: 

• Handling standard and complex claims on Financial Lines policies. 

• Inputting and maintaining accurate claims records, including reserves and payments, for designated accounts. 

• Processing standard and complex indemnity and expense payments. 

• Preparing cases for settlement of claims through payment or denial. 

• Producing management information reports, such as monthly major claims movements. 

• Preparing referral documentation and materials as appropriate. 

• Reporting loss information internally and externally. 

What You'll Bring to the Role: 

• Experience handling Financial Lines claims (professional indemnity claims experience required, directors and officers or financial institutions claims experience beneficial but not essential). 

• Solid experience in handling Corporate or Specialty line claims, with a focus on Financial Lines claims. 

• Preferably a degree in Law or another appropriate discipline, along with a professional insurance qualification. 

• Proficiency in Microsoft Office, especially Excel. 

• Good understanding of the legal and regulatory framework. 

• Understanding of relevant legal processes and procedures, litigation management, and avoidance techniques. 

• Knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and their application. 

• Highly organized, able to prioritize and work to deadlines. 

• Positive team spirit and excellent relational skills. 

• A basic understanding of artificial intelligence (AI) and its potential applications in business is essential.