Product Owner for C.AI (m/f/x)

About us:

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become the most customer-oriented and efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.

An international team of business experts and engineers who live and breathe an agile way of working, are seeking to improve and change the way you do insurance. Driven by customer obsession and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.

So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance. We are a fast-growing technology company with an insurance license, and by fast, we really mean it

Job Purpose/Role:

We are seeking a dynamic and innovative Product Owner for our Conversational AI team, who is eager to take a hands-on approach in driving our AI strategy forward. In this pivotal role, you will leverage your exceptional expertise in Conversational AI to enhance our platform's capabilities, ensuring we remain at the forefront of industry trends and deliver cutting-edge solutions to our customers.

You will be an integral part of our team, collaborating closely with cross-functional stakeholders to optimize processes and propel our AI initiatives to new heights. Your leadership and strategic vision will play a crucial role in advancing our AI strategy, and improving efficiency.

Join us in shaping the future of AI at Allianz Direct, making a meaningful impact in a dynamic and rewarding environment that values innovation and excellence.

Key Responsibilities:

• Roadmap Ownership: Manage the Conversational AI platform roadmap and backlog, ensuring alignment with strategic goals.

• Process Optimization: Lead cross-country process optimization efforts to advance AI strategy and improve operational efficiency.

• Quality Assurance: Ensure release quality by setting acceptance criteria, overseeing pre-release testing, validating end-to-end processes, and prioritizing epics/requirements for quarterly business reviews (QBRs) and annual plans.

• Collaboration: Partner with the Operational Excellence team on requirement definition, defect triage, and post-implementation stabilization. Investigate client escalations, perform root-cause analysis, and ensure timely remediation.

• Feature Visibility: Provide transparent feature visibility by curating and publishing release feature lists, and clearly communicating value and changes to stakeholders.

• Proactive Planning: Drive planning efforts by preparing updates and materials for platform checkpoints and QBRs, maintaining prioritization plans, and status reporting.

• Governance Support: Assist governance functions in improving existing processes to ensure AI compliance.

• Trend Analysis: Identify and respond to emerging trends in the Conversational AI landscape, collaborating with group partners to implement timely solutions.

• Ad Hoc Priorities: Address ad hoc priorities from the Board of Management, ensuring swift assessment, coordination, and resolution.

Essential Skills:

• Product Ownership Experience: Several years of experience as a Product Owner, with expertise in structuring complex backlogs.

• Conversational AI Expertise: Experience with Conversational AI platforms and their technical specifications.

• Operational Understanding: Strong understanding of operational processes in sales, service, and claims environments.

• Agile Delivery: Experience in delivery within an Agile framework, demonstrating an agile mindset and a flexible approach to meeting business priorities.

• Communication Skills: Ability to work and communicate effectively with a broad range of audiences and seniority levels.

• Language Proficiency: Proficiency in English, both written and spoken. Additional languages such as German, Italian, Spanish, French, or Dutch are a plus.

• Problem-Solving: Affinity for solving problems and a pronounced capacity for analytical thinking to help organize and prioritize tasks.

• Team Enthusiasm: Enthusiasm for working in a diverse and international team.

85320 | Product Management | Professional |  | Allianz Direct | Full-Time | [[filter9]

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in an inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.