Senior Conduct and Customer Protection Officer (m/f/d) at Allianz SE

Who will you join?

You will be joining Allianz’s esteemed Group Compliance Team, a global leader in financial services with a steadfast commitment to integrity, transparency, and regulatory excellence. This team is instrumental in ensuring Allianz maintains a strong compliance posture, adhering to regulatory standards across multiple jurisdictions while fostering a culture of ethical business practices.

Group Customer Protection team within the Group Compliance function is the gatekeeper of the customers’ interests by promoting transparency, simplicity and fairness throughout the customer journey, while ensuring the right Culture, business practices and tone at the top is well spread out across the Group. Its role is to ensure that customers are well informed and that their needs are well taken into account in any circumstances. As an oversight function, the Group  Customer Protection team is in charge of developing common practices and ensuring consistency across the Group.

How can you make an impact? 

In this role, you are reporting to the Group Head of Customer Protection Officer, you will work on a key strategic topic to shape and strengthen the Group Customer Protection framework. You will work with a high degree of autonomy, taking responsibility for defined priorities and supporting the unit head in advancing strategic and operational initiatives.

You Will:

• Connect the Group Compliance strategies and objectives with the Group Customer Protection framework
• Support the effective roll-out of the Group Customer Protection framework and initiatives across the Group, spanning entities in multiple locations
• Contribute to the regularly review the Customer Protection Standard and its maturity against evolving regulatory requirements, including outcoming driven approaches and the impact of technological developments in the first and second line 
• Contribute to the Retail Risk Framework/Value for Money analysis in coordination with various group functions  and perform the Group retail product review annually 
• Contribute to the development and implementation of policies, guidance, advisories, documentation and trainings and conduct workshops and trainings with entities and Group stakeholders 
• Provide inputs to monitor and test entities’ Customer Protection framework and priorities, dashboards and follow-up their main action plans, including development and maintenance of control catalogues and Management Information 
• Work closely with the other Compliance teams at Group and local levels and manage stakeholders from various functions and entities 
• Represent Group Compliance in internal/external focus groups and other matters related to Customer Protection, Retail Risk other matters related and manage assigned Relationship Management activities 
• Interact with regulators as necessary to clarify requirements and ensure compliance with obligations from a Group perspective
• Provide relevant input to Board of Management reporting, annual company reports and other regulatory reporting and conduct senior management presentations
• Provide advice and guidance to relevant entities in the areas of Customer Protection

What are you made of?

Minimum Qualifications:

• Working ability in English is required, other languages are an advantage
• Education: Bachelor’s degree in Laws (LL.B), Compliance, Risk management, Business, Actuarial or a related field
• At least 5/7+ years of relevant job experience 
• Experience working in Compliance or other second line functions in a global environment with a solid background in insurance or financial services compliance with demonstrable focus on conduct risk, customer protection related regulation
• Ability to engage meaningfully on AI-related models and governance topics, not as technologist but as compliance expert 
• Client service mentality and problem-solution mindset, comfortable in interactions with various seniority levels.
• Willingness to work across time zones and travel abroad

Preferred Qualifications:

• Proven track record in leading and managing complex compliance programs on a global scale
• Experience in implementing compliance frameworks, risk management strategies, and regulatory initiatives across multiple departments   
• Experience working across multiple jurisdictions or business lines; comfortable navigating a matrix organization with Group and local stakeholders  
• Previous experience in business related functions (i.e. Sales, Operations, Claims, Underwriting, Investment Management, Asset Management, Consulting, Product Development, Finance, Market Management, Digital / Tech etc.) is a plus
• Experience applying ChatGPT, Generative AI, and Ethical AI solutions

Do we have what you need?

• Flexible and hybrid work model
• Multinational and inclusive community
• Great career development and learning opportunities
• Company pension and health insurance
• Employee stock purchase program with a discount
• Health and well-being offerings
• Supportive family care benefits
• Opportunity to contribute to our sustainability programs
• Great place to work certified

And there is much more: Allianz SE Benefits

To learn about our recruitment process: Allianz SE Recruitment Process

Apply before: 19th June - Applications are reviewed on an ongoing basis and we reserve the right to withdraw the posting prior to the advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

In case of questions reach out to Ms. Isabelle Ebel: +49 160 743 8135 

Welcome to Allianz SE!

We at Allianz SE are recognized as a trusted partner for protecting and growing your most valuable assets, offering a comprehensive portfolio of products, including property and casualty insurance, life and health insurance, and asset management services, tailored to meet the various needs of individual and corporate clients worldwide. From our international headquarters, we orchestrate global operations, set strategic directions, and ensure cohesive implementation across our international subsidiaries. We are committed to innovation and digital transformation, driving initiatives that enhance customer experience and operational efficiency, reinforcing our position as a leader in the financial services industry.

For more about Allianz SE, Click Here.

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People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email to RECRUITING-SERVICES@allianz.com

98174 | Legal & Compliance | Professional | Allianz SE | Full-Time | Permanent

To Recruitment Agencies: 

Allianz SE has an in-house recruitment team that sources great candidates directly. Therefore, Allianz SE does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

Please do not contact hiring managers directly.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
Great to have you on board. Let's care for tomorrow.