Developer Service Hub (m/f/x)

About us:

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become the most customer-oriented and efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.

An international team of business experts and engineers who live and breathe an agile way of working, are seeking to improve and change the way you do insurance. Driven by customer obsession and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.

So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance. We are a fast-growing technology company with an insurance license, and by fast, we really mean it.

Job Purpose/Role:

Developer & DevOps Support

You’ll work closely with developers and domain teams practicing DevOps (Federated DevOps), supporting them in their day-to-day needs:

- Provide first line triage, routing and support for technical requests from developers and domain teams practicing DevOps.

- Collaborate on improving alerts, dashboards, and runbooks to strengthen governance and reliability.

- Help manage access requests and contribute to developer experience initiatives that reduce “ticket ops”.

Cross functional collaboration and Change Management

- Partner with security, SRE, data, and domain teams to apply standards and operational processes.

- Coordinate changes, migrations, and deprecations with clear comms and change management.

- Review and process internal change requests (IDRs – Intervention Decision Request) to ensure smooth coordination across teams.

Incident Management

- Help teams following incident best practices.

- Monitor incident data and help create useful reports and insights that drive preventative actions.

- Join calls focused on identifying root causes and preventing future issues.

- Contribute to automation that speeds incident response and reduces mean time to resolution (MTTR).On-call Support

- Gradually participate in our 24/7 on call rotation with a clear progression (observe → shadow → supervised → independent), with training and guidance at each step.Security, compliance, and governance

- Help engineers implement company standards and guardrails (e.g., role based access control and policy as code) with proper auditability.

- Support secure handling of secrets and access following the company security principles.

Compliance & Audits

- Provide first-level support for internal and external audits.

- Help ensure our practices are compliant with company and industry guidelines.

Qualifications / Key skills

- No prior professional experience in DevOps required; we value curiosity, problem solving, and a growth mindset.

- Strong interest in cloud technologies, automation, and modern infrastructure.

- Basic familiarity with IT or software development (through studies, internships, or self learning).

- Good command of written and spoken English; you’ll work in a multicultural team.

- Collaborative, hands on approach and willingness to learn.

Nice to have (bonus):

-Basics in Git and CI/CD concepts; comfort with the command line and Linux.

- Intro scripting (e.g., Bash or Python) and YAML; awareness of infrastructure as code.

- Understanding of observability fundamentals (metrics, logs, traces) and incident response basics.

- Interest in standards/compliance (secure access, audit trails, readiness checklists).

Growth and development

- Learn modern DevOps and platform practices alongside experienced engineers.

- Build a foundation to grow into roles across Platform Engineering, Site Reliability Engineering (SRE), or Cloud Engineering.

89248 | IT & Tech Engineering | Professional |  | Allianz Direct | Full-Time | [[filter9]

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in an inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.