Claims Handler
Madrid, M, ES, 28043
Let’s care for tomorrow.
Your ambitions. Your dreams. Your tomorrow
Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.
We are looking for Claims Handler based in Madrid.
Your Team:
You will be part of Allianz Commercial’s Claims team in Iberia, a highly skilled group responsible for delivering a superior endtoend claims experience to corporate clients. The team combines technical excellence, strong market relationships and collaborative problemsolving. Operating within an international claims community, the team drives consistent quality, operational discipline and continuous improvement across markets.
The Impact You Will Have:
In this role, you will directly influence the quality, efficiency and commercial value of the Corporate Liability claims portfolio in Iberia. Your work will help strengthen broker and client trust, ensure accurate reserving, manage legal and financial exposures and support Allianz’s reputation for technical excellence. You will also shape claims strategies, contribute to market initiatives and help drive operational excellence, ultimately improving customer satisfaction and portfolio results.
Some of your specific responsibilities could include:
-
Manage and resolve attritional Corporate Third party Liability claims independently and efficiently.
-
Perform coverage assessments, exposure analysis and set/adjust reserves according to guidelines.
-
Proactively manage the claim lifecycle to ensure file quality, timely progress and costeffective outcomes.
-
Lead meetings with brokers, clients, lawyers and experts to define strategy and negotiate settlements.
-
Support occasional crossborder claims coordination when needed.
-
Maintain accurate documentation, reporting and compliance with internal and regulatory standards.
-
Instruct, oversee and coordinate external service providers (lawyers, adjusters, experts).
-
Ensure proper escalation of complex or contentious matters and adhere to authority levels.
-
Contribute to continuous improvement, operational excellence and claimsrelated market initiatives.
What You’ll Bring to the Role:
-
Strong expertise in Corporate Liability claims handling, including frequencydriven portfolios.
-
Deep knowledge of General Liability policy wordings, coverage interpretation and practical application.
-
Solid understanding of legal processes, litigation management and disciplined reserving practices.
-
Proven ability to make timely, wellreasoned decisions in a dynamic environment.
-
A proactive, solutionoriented mindset with a focus on efficiency and quality outcomes.
-
Excellent communication and relationshipbuilding skills with brokers, clients and internal stakeholders.
-
Advanced analytical capabilities, including strong Excel proficiency.
-
Fluency in Spanish and English, enabling effective communication across local and international teams.
-
The ability to utilize AI tools to support day-to-day tasks, improve efficiency, and contribute to data-driven decision-making is valuable.
94819 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent
What’s in it for you?
Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.
Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Care to join us?
Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.
Learn more about careers at Allianz Commercial by clicking here.
Learn more about Allianz Commercial by clicking here.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com
Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.
#LI-LP1
#LI-Hybrid