Manager - Agile Delivery Centre / Automation (m/f/d)
MU
The Manager - Agile Delivery Centre (ADC) / Automation reports to the Head of Corporate Services and is responsible for managing the delivery and operations for assigned client accounts. This role ensures seamless execution across multiple workstreams, effective resource utilisation, and strong financial governance.
You will work closely with Scrum Masters, Solution Designers, Project Managers, Technical Leads, Test Leads, and Maintenance Teams to deliver high‑quality outcomes. You will also play a key role in building and sustaining high‑performance, cross‑functional teams.
What You'll Be Doing:
Service Delivery & Operations
- Maintain a high‑level view of work scope, delivery status, and risks across multiple workstreams
- Oversee end‑to‑end operational service delivery, ensuring alignment with agreed standards
- Ensure compliance with delivery timelines, quality standards, and cost commitments
- Lead service transitions and ensure continuity during changes
- Manage alerts, escalations, and crisis situations with timely and effective resolution
- Act as the escalation point and decision authority for operational issues
- Drive continuous improvement initiatives to enhance efficiency and performance
Client & Stakeholder Management
- Own client communications, including Steering Committees, core team meetings, monthly checkpoints, and escalations
- Build and nurture strong client relationships and identify collaboration and growth opportunities
- Partner with discipline leads to develop proposals and ensure quality of service delivery
- Provide technical and functional coordination across internal and external stakeholders
Financial & Performance Management
- Review, control, and approve invoicing related to delivered services
- Define, produce, and analyse operational performance reports and indicators
- Monitor SLAs and KPIs and ensure execution of agreed corrective action plans
- Ensure long‑term consistency in service delivery performance
People & Resource Management
- Manage capacity planning and resource allocation to meet service demands
- Act as line manager for operational teams, ensuring performance, engagement, and development
- Ensure effective skills management and competency development within teams
- Lead recruitment activities aligned with operational and business needs
Key Requirements:
- 5+ years of experience in managing people and service delivery/operations within a BPO, Shared Services or similar environment
- Proven experience in client relationship management across complex accounts with multiple workstreams and projects
- Strong ability to collaborate across multiple disciplines, departments, and partners
- Solid understanding of operational governance, SLAs, KPIs, and financial controls
- Excellent communication and stakeholder management skills
- Fluency in English and French (spoken and written)
97353 | IT & Tech Engineering | Professional | Non-Executive | Allianz Services | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
