Manager-People Operations & Solutions (M/F/D)

Job Level:  Professional
Location: 

MU

Area of Expertise:  Human Resources
Unit:  Allianz Services
Employing Entity:  Allianz Services Mauritius
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  89016
Position Cluster:  Non-Executive

The People Operations & Solutions Manager is responsible for leading end-to-end HR operations delivery for assigned geographies or business units, ensuring efficient, compliant, and high-quality HR services aligned with Allianz Group standards.

 

Key Responsibilities:

 

  • HR Operations & Service Delivery
    • Manage end-to-end HR operations across the employee lifecycle (hire to retire)
    • Ensure SLA, KPI, and quality metrics are met or exceeded
    • Act as the point of accountability for HR Service Delivery
    • Drive a customer-centric service culture

 

  • Process Excellence & Continuous Improvement
    • Lead process standardization, automation, and optimization
    • Drive continuous improvement initiatives
    • Partner with Global Process Owners on best practices

 

  • Digital HR & Systems
    • Ensure effective use of HRIS platforms (SAP SuccessFactors)
    • Support system upgrades, data accuracy, and reporting
    • Maintain audit readiness and data integrity

 

  • Stakeholder & Governance Management
    • Collaborate with HR Business Partners and global stakeholders
    • Manage escalations and complex cases
    • Ensure compliance with policies, labor laws, and data privacy

 

  • People Leadership
    • Lead, coach, and develop HR Operations teams
    • Build high-performance, learning-oriented teams
    • Support workforce planning and succession

 

  • Risk & Compliance
    • Maintain internal controls and audit documentation
    • Identify and mitigate operational and regulatory risks

 

 

Required Qualifications & Experience:

  • Bachelor’s degree in HR, Business, or related field
  • 10+ years of HR experience with strong HR Operations background
  • Experience in shared services and global HR delivery
  • Strong HRIS and transformation exposure

 

 

Key Skills: 

  • HR Operations Excellence
  • Shared Services Leadership
  • Stakeholder Management
  • Process Optimization
  • Change & People Leadership

 

 

What We Offer:

Come to the Allianz side! We have attractive Compensation and Benefits:

  • Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth
  • Flexible Benefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical Insurance, Private pension, many other benefits
  • Rewards and Recognition Program and Personal Development plans
  • Complete Training Curricula available, LinkedIn Learning
  • Flexible working environment (work from home, hybrid)

89016 | Human Resources | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 
 
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 
 
Join us. Let's care for tomorrow.