Automation & Process Transformation Lead - Health

What you Do

As the Automation Process Lead, you will be responsible for leading and executing the automation strategy across Health Operations while ensuring regulatory compliance, operational excellence, and sustainable value creation.

Strategic Leadership & Automation

• Develop and execute the Health Operations automation roadmap aligned with business objectives and KPIs.
• Identify, prioritize, and implement high-impact automation opportunities across Claims and Medical Approvals processes.
• Lead end-to-end automation initiatives that improve efficiency, accuracy, and service quality.
• Establish strong automation governance, controls, and monitoring frameworks.
• Drive process re-engineering and standardization initiatives before automation deployment.

Operational Excellence

• Increase Straight Through Processing (STP) rates across key operational processes.
• Reduce manual touchpoints and eliminate process inefficiencies.
• Improve turnaround times (TAT) and optimize cost per transaction.
• Monitor and enhance compliance, quality, and operational performance metrics.
• Lead continuous improvement initiatives to deliver sustainable operational gains.

Technology & Innovation

• Collaborate closely with Operations, IT, Digital, and Data teams to implement automation solutions.
• Support the development and optimization of Rules Engines, AI-enabled adjudication, and workflow automation solutions.
• Lead User Acceptance Testing (UAT), validation activities, and accuracy monitoring.
• Analyze operational data and generate insights through dashboards and business intelligence tools.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Process Governance & Stakeholder Management

• Act as the key liaison between Operations, IT, and Digital stakeholders.
• Conduct process mapping, gap analysis, and workflow assessments.
• Maintain up-to-date operational guidelines and process documentation.
• Ensure adherence to relevant healthcare insurance regulations and compliance requirements.
• Provide operational feedback and support for complex claims and workflow-related queries.
• Coordinate workflows effectively to meet agreed service levels and deadlines.

Team Development

• Support and coach junior team members through structured training and ongoing feedback.
• Foster a culture of innovation, continuous learning, and operational excellence.

What you Bring

Experience
- 5-8+ years of experience in Health Insurance, TPA, or Healthcare Operations.
- Minimum 5 years of practical medical insurance experience within a reputable insurer, broker, healthcare payer, or TPA environment.
- Proven experience leading process improvement, automation, or digital transformation initiatives.
- Hands-on experience with Automation Platforms, RPA solutions, Rules Engines, and workflow technologies.

Technical Skills
- Strong analytical capabilities and experience using operational data to drive decisions.
- Advanced proficiency in Power BI, Alteryx, and dashboard development.
- Advanced Excel skills and strong command of MS Office applications.
- Coding certification or demonstrated technical capability in automation-related technologies.
- Experience working with AI-enabled solutions, machine learning applications, or intelligent automation is highly desirable.

Professional Skills
- Exceptional communication and stakeholder management skills.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in cross-functional and multicultural environments.
- Proven capability to manage multiple priorities while maintaining high quality standards.

How we hire 
 

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

What we offer

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.

92750 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.