Claims Service Consultant Level 1

Claims Service Consultant Lv 1 – 12-Month Contract - Customer and Operations – Multiple Locations

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Act as the first point of contact for new Motor Fleet claims, managing inquiries and guiding customers through the claim lifecycle .

• Managed a high volume of inbound and outbound calls with care, efficiency, and professionalism in a fast-paced team environment.
• Built and maintained strong, respectful relationships with internal teams and external partners to achieve positive customer outcomes.
• Delivered empathetic, solution-focused customer service while fostering collaboration within the team.
• Ensured compliance with regulatory standards, maintaining integrity and attentiveness in all customer interaction

About you

• Experienced in call-centre environments with exposure to commercial and retail insurance, complaints, and motor fleet claims.
• Strong communicator skilled in managing high call volumes and building effective relationships with brokers and customers using digital tools and systems.
• Detail-oriented and organized, able to interpret complex information, ensure accuracy across systems, and manage Product Disclosure Statements (PDS).
• Adaptable and tech-savvy, with a passion for leveraging emerging technologies and continuous professional development.
• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers