Claims Support Officer
Melbourne, VIC, AU, 3000
CLAIMS SUPPORT OFFICER – PERSONAL INJURY – MELBOURNE
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
About the role
- Managing high risk processes for our business including following up, entering, and processing information to ensure the smooth and precise operation of our claims activities.
- Ensuring a high level of service is provided to internal and external customers by efficiently and professionally responding to, and resolving customer queries relating to claim processing transactions in accordance with set service standards and timeframes
- Ensuring internal and external customer expectations are exceeded and business objectives are met by efficiently undertaking claim processing and administrative functions and resolving customer queries
- Guaranteeing that tasks are executed with precision and within specified deadlines. Maintain data integrity and adhere to Schedule G standards by processing information accurately.
About you
- With experience in a customer service or administration support role in the insurance and/or finance industry, with knowledge of Workers Compensation
- An understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation
- Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
- Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
