Communication and Technical Coach

COMMUNICATION AND TECHNICAL COACH – MELBOURNE, VIC (12-MONTH SECONDMENT)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone. 

Do you see helping others to grow, as a way for you to grow too?  Do you want to make a difference and to help people be the best that they can be?  

We currently have an opportunity to join our Training Program Team, as a Communication and Technical Coach, based in Melbourne CBD. This is an exciting opportunity for someone with a passion for developing & supporting our employees to join a rapidly changing, high-achieving, experienced and enthusiastic team.

Do you put the customer at the heart of everything you do?

As a Communication & Technical Coach, you will utilise your technical expertise and commitment to customer service to prepare our case managers for a successful career in Personal Injury - VIC WorkSafe scheme. 

About the role

• The implementation and facilitation of the onboarding and case manager program
• Assisting our employees to achieve their goals by offering a customer focused approach to developing our employees through one-on-one coaching.
• Research, development, implementation, and maintenance of programs to meet organisational and business needs.
• Utilising modern learning design techniques to innovate and build a learning culture through modern and fit for purpose design methodologies.
• Working closely and maintaining strong business partnerships with internal stakeholders.

About you

• Experience in claims management and strong technical knowledge within personal injury, ideally in the VIC WorkSafe scheme.
• Previous experience in either a training, coaching or facilitation role is highly desirable.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence both face to face and virtually.
• Strong Interpersonal skills.  Can confidently engage and support individuals in both communication and technical domains.
• Adaptability, flexibility, and preparedness to work in a dynamic environment responding to change, emerging risks, and project challenges, whilst achieving deadlines.
• Demonstrate an ability to partner and collaborate effectively with stakeholders to establish strong professional relationships & influence outcomes.
• Proficient in the use of Microsoft 365 suite.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers