Credit Consultant
Melbourne, VIC, AU, 3000
Credit Consultant (12-month fixed-term contract) | Finance | Melbourne
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
The purpose of the Credit Consultant is to oversee the reconciliation of Intermediary accounts, manage incoming and outgoing transactions from the General Insurance bank account, and utilise expertise to ensure the prompt collection of payments that may fall outside established Credit Terms.
This role is a 12-month fixed term contract, with a potential for permanency.
Your responsibilities include:
- Accurately processing daily receipts in line with FSRA and company guidelines.
- Verifying receipt entries and promptly action dishonoured cheques on the same day of Finance notification.
- Adhering to Group Credit procedures and ensure proper document safekeeping.
- Delivering exceptional customer service to support AAL profitability and meet service level targets.
- Processing customer refunds promptly in accordance with service level and ICA agreements.
- Conducting written and verbal follow-ups with Allianz partners to minimise overdue premiums beyond Credit Terms.
About you
To be successful in this role, you will have:
- Experience in credit/accounts roles, ideally with telephone collections in a matrixed insurance or customer-focused organisation.
- Strong customer service skills, preferably in fast-paced, high-volume environments.
- Proven teamwork and collaboration abilities.
- Skilled in planning, prioritising, and managing competing demands.
- Capable of making independent and collaborative decisions with accountability.
- Proficient in systems, software, databases, reporting, and communication tools.
- Excellent communication skills, balancing empathy with commercial outcomes for AAL.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
