Eligibility Specialist
Melbourne, VIC, AU, 3000
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ELIGBILITY SPECIALISTS – PERSONAL INJURY – MELBOURNE, VIC
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
We are looking for three (3) Eligibility Specialists based in our Melbourne office.
About the role
- Making initial liability decisions within the quality decision making framework
- Assessing the need for referrals and investigative tools to expedite information gathering
- Demonstrating strong customer service and time management skills
- Ensuring a positive service experience for our stakeholders and providing effective strategies for liability outcomes
- Accurate assessment, determination and calculation of entitlements on accepted claims
About you
- Extensive Claims Management experience in roles such as Senior Case Manager, Case Manager, Eligibility Specialist and/or Technical Specialist and are keen to learn an Eligibility role.
- Experience in Personal Injury and Worker's Compensation
- Basic understanding of the WIRC Act 2013 and associated Worksafe policies and guidelines pertaining to initial entitlement determinations
- Strong customer service attributes including excellent written and verbal communication skills
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
