Expression of Interest | Claims Officer

EXPRESSION OF INTEREST – CLAIMS OFFICER – CLUB MARINE – MELBOURNE, VIC

As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.

Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.

We are inviting Expressions of Interest for multiple Claims Officer positions within our Club Marine team — now is the perfect time to step into a role that plays a vital part in supporting our customers when they need us most.

As a Claims Officer, you will be at the heart of our customer experience, assisting Club Marine customers in their time of need and in a manner that needs to deliver a cost-effective, consistent, and positive experience.

About the role

• Managing claims end-to-end in line with the Claims Management Process
• Making sound liability decisions of increasing complexity
• Staying across current legislation and understanding its impact on claims management
• Adhering to business standards to minimise leakage and control claim costs
• Managing claimant and stakeholder expectations with professionalism and care
• Building and maintaining positive working relationships within the team and broader business unit
• Tailoring your communication style (tone, pace, approach) to suit each client interaction
• Ensuring compliance with the General Insurance Code of Practice
• Delivering timely, effective responses to customer needs while maintaining business phone standards

About you

• Experience in claims management processes and procedures across various general insurance product lines, ideally gained within a complex, matrixed organisation
• Ability to work collaboratively in a team environment
• Strong planning and prioritisation skills with the ability to manage competing demands and resources
• Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for sound decision-making
• A keen eye for detail, thoroughness, accuracy, and the ability to quickly identify errors or inconsistencies
• Technical proficiency with systems, software, databases, reporting, and communication tools
• Excellent verbal and written communication skills, combined with the ability to balance empathy, understanding, and compassion with achieving the best commercial outcomes
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About our culture 

At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses: john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number.