Internal Assessor - Shipwright
Melbourne, VIC, AU, 3000
INTERNAL ASSESSOR – CLUB MARINE - MELBOURNE
As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.
Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.
About the role
- Undertake reviews of the claims technical process via review of claims files, invoices and staff feedback and provide feedback that leads to claims savings.
- Develop and monitor a leakage program and identify areas of technical development of staff that leads to fair customer outcomes.
- Record and keep detailed analysis of claims leakage, provide feedback and training to the staff to assist with their technical development.
- Identify relevant technical training needs for the claims unit through completion of training needs analysis and validation of approval to repair documents (ATR), acceptance of quotes, and technical referrals, providing regular feedback.
- Ensure adherence to cost control strategies and practices to minimise costs while maintaining plan with a focus on reducing claims leakage and other related expenses per claim.
About you
- Meet all competency elements and authority levels as defined in the ‘Claims Competency Framework’.
- Extensive experience in a motor or boat related industry.
- Previous experience in boating repairer, mechanical or sales role.
- Exposure to inventory management, networking and negotiation.
- Qualified boat builder or marine mechanic.
- Minimum 5 years marine mechanical or hull technical operational experience (post apprenticeship).
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About our culture
At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
