Senior Claims Consultant
Melbourne, VIC, AU, 3000
INTERMEDIATED SENIOR CLAIMS CONSULTANT – CLUB MARINE – MELBOURNE BAYSIDE / CBD
As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.
Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.
- Full-time permanent opportunity with great staff benefits
- Hybrid and Flexible working arrangements
About the role
- Act as primary point of contact for all claims related to our Dealer, Partner and Broker Clients, engaging a call cycle plan, arranging onsite/offsite visitations which all external stakeholders to manage their claims portfolio directly.
- Work with the state account manager to build and maintain strong, long-term relationships with our external partners through regular engagement.
- Attend any large loss events, catastrophe sites or any claimable events to directly liaise with all parties involved to deal with any incidents effectively.
- Represent the claims team at trade shows, workshops and local industry events in your state.
- Manage all customer contact by providing a positive experience in a timely manner across all customer touch points in accordance with Club Marine’s 5 Star Customer Experience Programme.
- Ensure all contact, and individual actions & behaviours, complies with the various legislative codes such as the Code of Practice. Is familiar with and can quote legislative guidelines, and Club Marine’s Claims and regulatory guidelines.
- Ensure and maintain knowledge of current legislation and how this impacts claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgment and throughout the life of the claim.
About you
- Experience in Insurance or customer facing roles with exposure to complaints or disputes.
- Previous Insurance/Financial Service experience in a role with exposure to complaints and disputes or negotiation necessary.
- Identifies issues and opportunities using all relevant and available information. Determines the causes and possible solutions to risk/problems to drive excellent customer experience.
- Knows how to use the software effectively and efficiently. Understands the processes and procedures that align to providing excellent customer experience.
- The ability to understand, interpret, communicate and take action recognising market/industry issues and trends.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About our culture
At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
