Senior Dispute Resolution Specialist

Senior Dispute Resolution Specialist | 12-month contract | Multilocation

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Manage a portfolio of complex disputes, including escalations from Dispute Resolution Specialists, ensuring the delivery of superior customer service and compliance with regulatory obligations.
• Manage the assessment, investigation, and resolution of internally escalated disputes and external disputes from the Australian Financial Complaints Authority (AFCA) and other third-party authorities.
• Facilitate internal and external training sessions to support team development and drive effective outcomes.
• Act as a point of technical resolution for the team and provide coaching and guidance on dispute files, including conducting Open File Reviews.
• Assist in the development and implementation of strategies to improve dispute resolution processes and team and divisional processes.

About you

• Minimum 4-years’ extensive experience in a Dispute Resolution role within the insurance industry, with current and up-to-date knowledge of industry standards and regulations.
• Display a suitable level of professional skepticism, being prepared to challenge accepted practice, or encourage alternative views.
• Advanced understanding and knowledge of disputes relating to significant business areas, including domestic home and motor and commercial.
• Understanding of the laws, legislations, regulations, and prudential standards impacting the insurance industry.
• Display objectivity and independence in the work and sound ethical and professional conduct/judgment.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers