Senior Team Manager - Premium Services

SENIOR TEAM MANAGER – POLICY, PERSONAL INJURY – MELBOURNE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.  

About the role

This role is pivotal in providing strategic and operational leadership to the Premium and Credit teams, driving their success, and fostering a collaborative and innovative work environment.

• Ensure customer expectations and business objectives are met by maximising team performance through delivery of the strategy, effective Premium and Credit management practices, upholding the standards and continuous improvements of the business process.
• Meet the team key financial performance objectives, in accordance with Workplace APA performance measurements and set, maintain and monitor performance measures for all staff in line with the Allianz Performance Management Policy, providing regular feedback.
• Develop an annual strategy and business plan to meet key performance and service standards required under the Licence Agreement with regard to the processing and maintenance of policies, billing and collection of premiums, reimbursement of weekly compensation and payments to service providers.
• Manage a set budget of debt recovery expenses for Mercantile agents.
• Ensure existing procedures are continuously reviewed to ensure effective processes are in place and audit results are used to improve current processes and compliance program results are communicated to affected parties to ensure continuous improvement in practices.

About you

• Demonstrated ability to lead, coach and empower people to develop individual and team potential and drive service delivery.
• Proven ability to articulate a customer centric culture and exemplify behaviours at all levels of the organisation.
• Ability to make independent as well as collaborative decisions, to drive change, and to deliver results in a high paced and high-volume environment.
• Excellent verbal and written communication skills and interpersonal skills, capable of communicating with audiences at all levels with clarity, impact and influence.
• Results orientated with the ability to work with multiple teams to align department strategy with organisational vision, translating vision to action to achieve desired results.
• Passionate about leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Flexible Work-Life Balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. 

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers