Team Leader

TEAM LEADER – PERSONAL INJURY – MELBOURNE  

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to lead, coach, and mentor a central team of administrative staff responsible for supporting our business-wide claims teams. This includes timely coordination of medical appointments and information, along with performing other claims administration functions. This role will also be required to lead the Release of Information Team as well. We are looking for an individual who can work in a fast-paced environment, is passionate about people, demonstrated leadership skills and has a strategic mindset in driving improvement in performance and process.

The position will suit a strong influencer and relationship builder who can work with a range of internal and external stakeholders and enjoy supervising a team to achieve best outcomes.

 About the role 

• Managing the day-to-day work activity of the team to ensure legislative timeframes and performance targets are met - focus will be on Release of Information team and Eligibility Administration tasks
• Supporting, coaching, and mentoring the team to ensure team and organisational objectives are met
• Managing, coordinating, and motivating your team’s activities that directly contribute to the daily delivery of timeliness, accuracy, and consistency of administration function
• Developing and maintaining communication/relationships with other functional areas of the business
• Overseeing workflow management to ensure business-critical KPIs are achieved
• Audit adherence to compliance and APA management practices for your team
• Being actively involved in the training, coaching, and development of team member
• Developing the experience levels of staff, implementing, & managing change and/or improvements as required and ensuring the future succession of the branch
• Contributing to a broader team culture that enhances staff engagement and commitment to our objective, ensuring inclusion, enjoyment, and fulfilment

About you

• Strong leadership skills, stakeholder management and communication skills
• Ability to manage and allocate a variety of tasks, in a fast-paced environment
• Highly developed communication and stakeholder relationship skills
• Proven skills in negotiation and confidence in handling customer complaints
• Strong customer service ethics
• Excellent time management and organisational skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers