Technical Manager

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TECHNICAL MANAGER – PERSONAL INJURY – MELBOURNE, VIC

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are seeking a highly skilled and experienced Technical Manager to join our team, playing a pivotal role in managing and reviewing workers' compensation claims, particularly focusing on the 52–130-week timeframe. This position requires a deep understanding of the Workplace Injury Rehabilitation and Compensation (WIRC) Act, along with the ability to coach and mentor case managers and engage constructively with employers. Key responsibilities include conducting thorough reviews of claims within the second entitlement period to ensure compliance with legislation, serving as a subject matter expert in claims management, and applying advanced knowledge of the WIRC Act to guide complex cases. 

You will need to be equipped with strong technical knowledge and leadership capabilities to meet the challenges of the role.  In return, you will have the space and support to shape it into a truly fulfilling and rewarding opportunity.

About the Role

• Providing technical and legal knowledge as well as strategic advice to claims staff and customers of Allianz
• Implementation of the second entitlement period including whole person impairment assessments
• Supporting in the growth and development of our claims staff, helping with their technical queries and case management challenges
• Being accountable for all procedures and outcomes that require Technical Manager endorsement and oversight
• Actively contributing to team goals, assisting other team members, and fostering a positive working environment
• Demonstrating leadership within the team and setting a positive example through behaviour modelling
• Identifying and implementing opportunities to improve operational controls and processes

About You

• Previous technical management or specialist experience in Workers’ Compensation or a Personal Injury scheme
• Significant experience in managing technical claims/situations and ability to discuss complex matters with internal and external stakeholders
• Comprehensive knowledge of Victorian Workers’ Compensation legislation and regulations
• Excellent written and verbal communication skills
• Technical proficiency with systems, software, databases, reporting, and communication tools including ACCtion & Novus
• Ability to provide ad hoc coaching and support to the team
• Accreditation in AMA4 guides desirable but not required

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers