IT Service Manager - Sales Platforms

About the Job

Join Allianz as an IT Service Manager for Sales Platforms to coordinate, together with the Service Owner, the IT platforms that support our Agents and Customers across the sales and distribution value chain.

Our team is responsible for the continuous enhancement of some of the Allianz Technology S.p.A. platforms to meet new business requirements, for managing them in production, and for defining and implementing the strategy for technological evolution and new projects.

Our sales platforms combine cloud-native components with legacy technologies and integrate with a heterogeneous application landscape. In this context, we are seeking a Service Manager with proven experience in maintaining and evolving complex service solutions and in delivering transformation projects.

You will play a pivotal role in ensuring stable and efficient operations of the managed portfolio, in steering internal teams and external providers, and in maintaining a global vision of systems and architectures while driving their evolution. Working independently and with minimal guidance, you will act as a reference professional and role model for the domain, and may be accountable for the results of a project, of a team, or of expert activities and objectives.

If you are passionate about running and evolving impactful solutions and thrive in a challenging and evolving setting, we invite you to become part of our journey.

What you do

• Take operational responsibility, on behalf of the Service Owner, for the Business Services and IT Service Offerings (ITSO) of the sales domain, ensuring stable and efficient operations, including availability, capacity, configuration and asset management, and business continuity of the platforms.
• Coordinate the technical teams on a functional basis and steer internal and outsourced service providers, ensuring service handover and SLAs in line with service lifecycle management, service catalogue, and contract management.
• Govern the design of the solutions delivered on the platforms, ensuring that cloud and microservices architectures are consistent with group guidelines and industry best practices.
• Manage projects from demand to release, including estimates, budget, and cost-effective planning, and contribute to the commercial planning of the services in scope: budgeting, cost allocation, and P&L controlling.
• Apply ITSM principles to improve IT service management and optimize operational efficiency, driving continuous service improvement with an end-to-end customer perspective, and take part in defining and monitoring key indicators — e.g. cost per service, quality, capacity, business continuity and IT security — in line with Allianz IT standards and processes.
• Analyze and monitor live solutions, assessing performance and platform evolution to ensure they meet strategic business goals.
• Address complex situations and problems where precedent may not exist, drawing on multiple sources of information and taking a new perspective on existing solutions.

What you bring

• Higher education degree with a technical or economic focus (e.g. computer science, computer engineering, industrial engineering) or equivalent work experience, with at least 5 years of relevant experience as Service Manager, Solution Manager, or in similar positions; work experience in an international environment is desirable.
• Proven experience in managing and evolving complex IT services, ideally within the sales, distribution, or agency domain of the insurance or financial services industry.
• Good knowledge of modern architectures, microservices, and cloud-based solutions, with a particular focus on AWS and Azure; knowledge of legacy technologies is a plus.
• Proven ability in project management, Agile and DevOps methodologies, including the management of estimates, budgets, and cost-effectiveness.
• Practical understanding of ITSM principles and ability to apply them effectively to improve business processes; process and project management training and/or ITIL certification is desirable.
• Experience in supplier and provider management and in the functional coordination of cross-functional teams without direct line responsibility.
• Familiarity with applying AI in projects, both to optimize project delivery and to design AI-enabled functionalities within the solutions.
• Excellent problem-solving skills, stakeholder management, and teamwork aptitude, with the ability to communicate and negotiate with diverse internal and external stakeholders, often at senior level.
• Excellent communication, collaboration, and analytical thinking skills, with fluency in both Italian and English, written and spoken.
• Living the four Allianz People Attributes: Customer & Market Excellence, Collaborative Leadership, Entrepreneurship and Trust.

Areas of Expertise

• Service Delivery and Integration, Service Lifecycle Management
• Capacity, Availability, Configuration and Asset Management
• Business Continuity and Quality Management
• Sales and Distribution Platforms for Agents and Customers
• Cloud-based solutions, System Transformation and Integration
• Project Management, Cost Management and Financial Planning
• Customer Relationship Management and Supplier Management
• Security and Compliance
• DevOps Practices and Infrastructure Monitoring

What we offer

• Starting annual compensation from 82,000 €
• Permanent contract: Liv. Funzionario Senior CCNL ANIA - Disciplina dei rapporti fra le imprese di assicurazione e il personale dipendente non dirigente
• In addition, welfare and benefits are provided in line with the applicable CCNL level and company policies
• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working.
• We believe in rewarding performance, and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts.
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
• We also support work-life balance with health and wellbeing offers, including healthcare and parental leave benefits.

108571 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

Allianz Technology is the global IT Service Provider for Allianz Group and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that include data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I Statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let’s care for tomorrow. You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.