RESP. HEALTH SUPPORT
Milan, IT, 20145
The role is responsible for managing contractual agreements and relationships with healthcare providers, including healthcare facilities. It ensures competitive pricing in line with market benchmarks, while balancing quality of care, service accessibility and cost efficiency for both customers and the Company.
KEY RESPONSIBILITIES
• Provider network and contract management: Negotiate and manage agreements with healthcare providers, defining pricing, service conditions and operational requirements. Maintain strong provider relationships to support the effective delivery of services and the ongoing development of the network.
• Provider onboarding and service activation: Coordinate the onboarding of new providers and the activation of agreed services. Define and maintain clear front-end workflows, responsibilities and operating procedures to ensure a structured and consistent implementation.
• Claims management: Oversee and coordinate the organizational processes supporting claims management within the provider network, promoting timely and accurate handling, effective issue resolution and collaboration among the functions involved.
• Strategic partnerships: Develop and strengthen key partnerships to secure favorable treatment conditions, appropriate standards of care and a positive customer experience, while supporting the Company’s operational and commercial objectives.
• Process analysis and continuous improvement: Analyze internal workflows and interactions with providers to identify inefficiencies, clarify responsibilities and improve coordination. Recommend and support improvements that enhance service quality, streamline claims handling and strengthen operational effectiveness.
KEY REQUIREMENTS
• Proven experience (at least 15 years) in similar/related positions in insurance Companies
• Strong understanding of third-party risk, outsourcing governance and regulatory requirements, managing of operational risk
• Strong understanding of insurance processes, with a focus on claims management
• Proven experience in customer care process management in insurance business
• Experience managing cross-functional stakeholders and governance-related activities
• Familiar with the use of AI tools such as ChatGPT for tasks simplification
• Fluent in Italian and English
Pursuant to Article 5(1) of Legislative Decree No. 96 of 7 May 2026, as amended and supplemented from time to time, the range applicable to the position offered is between €100.000 gross and €130.000 gross.
Employment will be subject to the terms and conditions set forth in the National Collective Labor Agreement for Insurance Companies and the applicable Company Agreement.
The final determination of the starting remuneration will be based on an evaluation of the candidate’s qualifications, skills, and relevant experience in relation to the requirements of the role.
109625 | Customer Services & Claims | Management | Allianz Italy | Part-Time | Temporary
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.
We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.
Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
Both genders may apply in accordance with the L. 903/77 (s.m.i).
