Account Services Rep Senior - Fixed Policyholder Benefits | Hybrid

At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

As a Senior Account Services Representative, you will be responsible for partnering with your operations manager to triage internal business partner escalated cases, directing workflow within business units, analyzing trends from business unit performance and identifying areas of opportunity for training, coaching and/or process improvements, and fostering relationships within Operations, Allianz stakeholders, and other key business partners, including internal/external Distribution partners. You will provide value to key business partners by serving as a partner to provide exceptional customer experience outcomes. You will successfully influence business results through strong relationships, recommending/implementing process improvements, identifying quality trends, and providing training. You will be accountable for accurately applying extensive knowledge of Allianz's business, products, customers, and Operations and adhering to established guidelines, policies and procedures, and regulations. You will use sound judgement to make the appropriate decisions for both the customer and Allianz. 

What you do:

• Act as initial point of contact for incoming escalations from business partners and triage cases to determine best course of action and assign out for resolution within the business unit.
• Partner with key business stakeholders (i.e. Relationship Management associates, contact center representatives, legal, compliance, risk-based quality associates, distribution contacts, vdenor partners) by providing education, coaching, training and proactive communication. Understand internal and external business needs including industry trends. Takes ownership, exercises sound judgement to ensure a positive service experience.
• Actively seek areas for service and process improvements, identify and analyze trends for proposed changes to improve process efficiency and ensure accuracy and ease of business. Accurately apply extensive process knowledge to proactively anticipate customer needs and identify any potential issues, create recommendations and facilitate action for resolution.
• Act as a team lead, mentor or subject matter expert for assigned area. Provide training and coaching to other employees.
• Serve as a lead contact for offshore business partners; point of contact for workflow questions and distribution of work as needed through escalations. 
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

What you bring:

• 4 or more years experience required: Allianz Operations or Distribution
• Four year degree or equivalent work experience
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Base Salary Range: $47,000 - $88,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program. 

79202 | Operations | Professional | Allianz US Life | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other characteristics protected under applicable laws and regulations.

Join us. Let's care for tomorrow. #LI-SS1