File Management Officer 1
Moe, VIC, AU, 3825
FILE MANAGEMENT OFFICER – PERSONAL INJURY – MOE, VIC
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
What if you could put the customer at the heart of everything you do?
You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.
As an FMO in the Personal Injury team, you will work with and support a team of experienced consultants and have the opportunity to develop a broad range of skills.
About the role
- Arranging independent medical examinations for injured worker
- Coordinating a variety of administrative tasks and communication between injured workers and medical professionals
- Maintaining accurate file notes on customer interactions and supporting with maintenance of cataloguing system
- Liaising with and resolving claim related customer queries
- Providing administration assistance to the consultants as required
- Ensuring that customer expectations are exceeded, and business objectives met through exceptional customer service
About you
- Highly accurate Data entry, time management and organisational skills
- Strong knowledge of MS Word/Excel and the ability to learn new software systems
- Ability to work at a fast pace and adapt to changing business needs
- Strong written and verbal communication skills
- Ability to work in a team environment
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
