Role Purpose

The Invoicing & Collection Controller is responsible for ensuring the accurate and timely invoicing of Business Partners for services provided to their customers, managing collection and recovery activities, performing cash allocation and reconciliation, and administering commission settlements for Business Partners and Brokers.

The role contributes to effective cash flow management, revenue realization, stakeholder satisfaction, and operational excellence by maintaining strong controls, accurate reporting, and continuous process improvement across the invoicing, collection, and commission settlement lifecycle.

Key Responsibilities

Invoicing Management

• Issue accurate invoices to Business Partners in accordance with contractual agreements.
• Ensure invoices are distributed within agreed timelines.
• Respond to invoice-related questions and queries from Business Partners.
• Maintain invoicing records and supporting documentation.
• Ensure invoice accuracy, completeness, and compliance with internal procedures.

Collection & Recovery Management

• Govern collection activities related to invoices under management.
• Establish and maintain regular communication with Business Partners to facilitate collections.
• Monitor overdue balances and follow up on outstanding payments.
• Notify Business Partners regarding outstanding invoices.
• Support reduction of aged receivables and collection risks.

Cash Allocation & Reconciliation

• Perform cash allocation and reconciliation of received payments against invoices.
• Investigate and resolve payment discrepancies.
• Ensure accurate posting and application of customer payments.
• Maintain financial data accuracy and integrity.

Credit Management

• Evaluate new credit requests and support credit review activities.
• Monitor customer payment behaviour and identify collection risks.
• Escalate issues where necessary to minimize financial exposure.
• Support implementation of appropriate credit control processes.

Commission Settlement Administration

• Calculate commissions payable to Business Partners and Brokers in accordance with contractual agreements.
• Prepare and distribute commission reports.
• Respond to commission-related queries.
• Govern commission payment processes and settlements.
• Ensure timely and accurate commission administration. 

Reporting & Governance

• Prepare reports to monitor invoicing and collection performance.
• Support operational and management reporting requirements.
• Ensure documentation remains complete, accurate, and audit-ready.
• Maintain compliance with Finance Factory controls and procedures.

Stakeholder Collaboration & Process Improvement

• Collaborate with Finance, Operations, and Business Partner stakeholders.
• Build productive relationships with internal and external customers.
• Identify opportunities for process improvements and automation.
• Promote best practices and operational excellence initiatives. 

Key Requirements / Skills / Experience

Technical Expertise

• Strong understanding of invoicing, collections, credit control, cash allocation, reconciliation, and commission settlement processes.
• Sound knowledge of Accounts Receivable operations and financial controls.
• Experience working within finance operations, shared services, or multinational environments.
• Knowledge of financial reporting and reconciliation methodologies.

Analytical & Problem-Solving Skills

• Strong analytical skills with the ability to interpret financial information and identify trends.
• Ability to synthesize complex information and transform large volumes of data into structured outputs.
• Strong prioritization and decision-making capabilities.
• Results-oriented mindset with a continuous improvement focus. 

Communication & Collaboration

• Excellent written and verbal communication skills in English.
• Ability to build effective relationships across functions and organizational levels.
• Strong networking and stakeholder management capabilities.
• Ability to collaborate effectively within a multicultural and international environment.

Attention to Detail

• High level of accuracy in invoicing, reconciliation, reporting, and commission calculations.
• Strong organizational and documentation skills.
• Commitment to maintaining quality, compliance, and audit readiness. 

Tools & Technology

• SAP proficiency.
• Advanced Microsoft Excel skills.
• Strong working knowledge of Microsoft Office applications.
• Experience with financial reporting and reconciliation tools preferred.

Personal Attributes

• Customer-focused mindset.
• Accountability and ownership.
• Ability to undertake initiatives proactively.
• Openness and flexibility to address challenges from different perspectives.
• Continuous learning mindset and willingness to embrace technology-driven improvements.

Qualifications

• Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, Economics, or a related discipline.

Experience

• Minimum 2-5 years of experience in Invoicing, Collections, Accounts Receivable, Credit Control, Finance Operations, Shared Services, or a related finance function.
• Experience within Insurance, Financial Services, BPO, GBS, or multinational organizations is preferred.