Territory Network In-charge - AM

Role Purpose:

We are seeking a dynamic and Territory Netowk Incharge to oversee and optimize the performance of our provider network in a smaller territory. This role is pivotal in ensuring seamless day-to-day management of providers, driving operational excellence, and delivering exceptional customer service. The ideal candidate will leverage data-driven insights and innovative approaches to enhance operational efficiency and align with our strategic goals.

Key Responsibilities:

Provider Network Management:

• Ensure adherence to Standard Operating Procedures (SOPs) by all providers.
• Conduct periodic audits of provider infrastructure to maintain quality standards.
• Provide regular training to providers and technicians to ensure continuous improvement.
  
  

Operational Excellence:

• Drive key Service Level Agreements (SLAs) and ensure high-quality service delivery.
• Manage depot operations, including administrative and day-to-day activities, wherever applicable.
• Ensure accurate reconciliation of payments with providers.
  
  

Customer Escalation Management:

• Act as the point of contact for resolving customer escalations promptly and effectively.
• Collaborate with the contact center team to coordinate case-related activities with providers.
  
  

Team Leadership:

• Lead a small internal provider team, ensuring compliance with SOPs and achievement of SLAs.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.
  
  

AI-Driven Insights:

• Utilize AI tools and data analytics to optimize network operations and identify areas for improvement.
• Implement AI-enabled solutions to enhance provider performance and customer satisfaction.
  
  

Profile Key Requirements:


Qualifications & Experience:

• Minimum Graduate or Technical Diploma with 5+ years of experience, preferably in the automotive industry or large field service operations.
• Proven experience in field operations is mandatory.
• Technical background and exposure to the automobile repair industry are highly desirable.
• Experience in managing large teams and multi-tasking in a fast-paced environment.
  
  

System Skills:

• Proficient in MS Office with strong analytical and presentation skills.
• Exposure to AI tools, data analytics, or project management methodologies (e.g., Six Sigma) will be an added advantage.
  
  

Initiative:

• Self-starter with a proactive and innovative mindset.
• Energetic and capable of driving team performance and operational efficiency.
  
  

Teamwork:

• Strong collaboration skills to liaise effectively with multiple functions, external providers, and the internal network team.
  
  

Other Skills:

• Techno-commercial acumen with the ability to handle multiple functions simultaneously.
• Proficiency in data-driven decision-making and problem-solving.
  
  

Customer Service Orientation:

• A strong commitment to delivering exceptional customer service and resolving escalations effectively.
  
  
  

Why Join Us?

• Be part of a forward-thinking organization that embraces AI and innovation.
• Work in a collaborative and dynamic environment with opportunities for professional growth.
• Contribute to impactful projects that drive operational excellence and customer satisfaction.
  
  
  

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.