Senior Client Relationship Manager

Senior Client Relationship Manager | Personal Injury & Commercial | Perth

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The purpose of the Senior Client Relationship Manager is to manage a portfolio of large, complex corporate clients in Workers Compensation, focusing on retention, client objectives, service excellence, and fostering new business opportunities to drive divisional growth.

You will be responsible for:

• Developing and implementing complex Client Strategy Plans and tailored Customer Value Propositions to achieve retention targets and deliver measurable value.
• Collaborating with customers to understand needs, analyse performance data, identify trends, and propose strategies to improve outcomes for clients and brokers.
• Driving additional business growth from existing portfolios and market relationships, aligning with budget targets while managing personal income and expense budgets.
• Serving as the primary contact for customers, ensuring optimal service delivery and contributing to clients’ strategic business planning at senior and executive levels.
• Engaging regularly with internal stakeholders to develop and maintain Client Management Plans for shared clients.
• Designing and executing account retention and defence strategies, ensuring smooth onboarding and transitioning of new clients.
• Utilising strategic selling, negotiation skills, and underwritten pricing discussions to achieve favourable outcomes, while staying informed on legislative changes and market trends to guide clients effectively.

About you

To be successful in this role, you will have:

• Experience managing customer accounts or professional consulting.
• Expertise in workers compensation, risk management, WH&S, or claims/underwriting, with solid knowledge of insurance and legislation.
• Strong verbal and written communication skills, delivering clear and impactful messages to all audience levels.
• Proven ability to build and maintain senior-level relationships, enhancing industry positioning and outcomes.
• Market awareness to identify, pursue, and secure business opportunities aligned with customer needs.
• Engaging and impactful presentation skills tailored to diverse audiences.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.