Principal Product Owner_2584

. Job summary

Cluster Product Owner – Service Desk

Based in India, this role leads the strategic development and enhancement of service desk solutions. The Cluster Product Owner defines the vision and roadmap for service desk operations, ensuring alignment with business objectives and evolving customer needs. The role drives innovation, improves customer experience and operational efficiency, and collaborates with cross-functional teams to deliver high-quality solutions

2. Key responsibilities

1 Develop and communicate the vision and roadmap for the service desk, aligned with overall business goals.

2 Prioritize and manage the service desk backlog to ensure efficient delivery of features and improvements.

3 Collaborate with stakeholders to gather requirements and translate them into actionable tasks for the development team.

4 Oversee implementation of service desk enhancements, ensuring quality and alignment with customer needs.

5 Monitor and analyze service desk performance metrics to identify areas for improvement and innovation.

6 Facilitate cross-departmental communication to ensure seamless integration and support.

7 Lead initiatives to improve customer experience and operational efficiency within the service desk.

1 Strategic thinker :
Able to define and execute a long-term product roadmap that aligns service desk operations with broader business objectives.

2 Transformation driver
Proven ability to lead change and innovation initiatives, improving processes and outcomes within service desk or similar environments.

3 Cross-functional collaborator
Skilled at working across departments and with diverse stakeholders to gather requirements, align priorities, and ensure seamless delivery.

4 Comfortable in a fast-paced environment
Thrives under dynamic conditions, managing shifting priorities while maintaining focus on quality and timely delivery.

5 Quality and delivery focused
Committed to overseeing end-to-end implementation of enhancements with a strong emphasis on quality standards and customer alignment.

6 Customer-centric mindset
Deeply focused on understanding and meeting evolving customer needs, using performance metrics and feedback to continuously improve the service desk experience.

7 Innovation-oriented
Proactively identifies opportunities to modernize and enhance service desk capabilities, bringing fresh thinking from outside the organization.

8 Strong communicator
Able to clearly articulate vision, priorities, and progress to both technical teams and business stakeholders at all levels.

4. Qualifications and experience

1 Educational background

Masters or Bachelor's degree in IT, Business Administration, Computer Science or a related field.

2 Product ownership, Operations / Service Delivery Management experience (12+ Years)

Proven track record as a Product Owner or in a similar role, preferably within a service desk or IT operations environment.

3 Service desk domain knowledge

Strong understanding of service desk processes, tools, and technologies used in IT support operations.

4 Agile methodology expertise

Hands-on experience working within agile frameworks, including sprint planning, backlog grooming, and iterative delivery.

5 Interpersonal and communication skills

Excellent ability to build relationships, communicate clearly across all levels, and influence without direct authority.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.