Senior Analyst-Networking Engineering Services
Pune, MH, IN
Roles and Responsibilities
1)First level support for DCLAN team, Cisco Identity Services Engine, SDWAN, Firewall, Firewall automation, Partner firewall ,VPN, Proxy, load balancer, & Infra (Monitoring Tool) Teams by monitoring the alert queue ,analysing the network security Incidents and taking care of the incident based on the criticality of the alert
2) Business support for all topics related to the network & network security complexes and their use for internal and external customers.
3) Follow Team Process and Drive collaboration with multiple Teams.
4) Dispatch of tasks, incident tickets, service and change requests, group mailboxes, customer requests
5) Monitoring of the device, engaging the respective Teams based on the alerts and taking action to avoid the outage on business.
6) Effective management and response to the mails received in Shared Mailbox.
7) Provide updates in line with the agreed communications processes.
8) Must be able to multitask in a stressful environment.
9) Ensure all Major Incidents are updated in the Respective Teams chat.
10) Work with other teams to identify improvement opportunities.
11) Performs other work related duties as assigned.
12) Develops process and procedures that ensure Incident Management process is continuously improving.
13) Experience with the ITSM ticketing tools such as Service Now for incident/ticket logging, updates & resolution.
Qualification:
University degree in Computer Science with comparable practical experience
Eg: B. Tech/ BE/ M.Sc./MCA / B.Sc
Approx. 3+ years of experience in IT operations in Network and Network Security and Incident Management Processes ( Mandatory ITIL V3/V4 Foundation certification )
3+ Years of Experience in monitoring / managing / Troubleshooting of Network Devices like Firewall /WAN/ DC LAN/Cisco Identity Services Engine/LAN/SDWAN/Loadbalancer /Server.
Experience on Elastic / Grafana and Knowledge on Python & Powershell will be additional advantage.
CCNA / CCNP / Network- Network Security Certifications required.
A fundamental grasp of AI tools will be an added benefit.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
