Specialist-Workplace Services/ITIL_2286

Role Overview

The CPI Management Specialist a is responsible for managing and coordinating all related topics between Operating Entities and Allianz Technology. With 4-6+ years of hands-on experience, the specialist utilizes strong analytical skills to assess complex problems, propose effective solutions, and work collaboratively with cross-functional teams to efficiently resolve incidents and problems. Key responsibilities include handling major incidents, emergency changes, escalation, complaint management, and overseeing patching activities for Windows and Linux. The role requires good ITIL knowledge, familiarity with Allianz Group CPI processes, experience with ServiceNow, and the ability to work under pressure. The specialist also manages infrastructure and platform components for IDS, contributes to service review meetings, and ensures continuous service improvement. This role will also provide opportunities to work with various AZtech technical teams like AMC, AVC , EMS AGN etc.

Experience

• 4-6+ years of hands‑on Change, Problem and Incident Process
• Strong analytical skills to assess complex problems and propose effective solutions.
• Ability to work with cross-functional teams to resolve Incident / problems efficiently
• Skills in analyzing incident trends to improve processes and prevent future occurrences

Key Responsibilities

• Handling of all Incident, Change and Problem topics between OE and AzTech
• Major Incident and Emergency Change management and coordination (including GIM and HFC topics as mandated by DORA and Group)
• Coordination between OE internal teams especially ITOM and ITPS
• Escalation and Complaint Management
• Management of AzTech patching activities for Windows and Linux patching sending notifications mails to OE, creating relevant Changes (Linux) and Service Requests (Windows) in Remedy
• Management CSD and IDS central deployment process and coordination and management on Change weekends
• Management of Major changes with potential High Impact for IDS
• Ordering of Infrastructure and Platform components for IDS
• Delivering input for Service Review Meetings

Required Technical Skills

• Good ITIL knowledge
• Knowledge of Allianz Group CPI processes
• Experience of working with SNOW (ServiceNow), JIRA and BMC Remedy.
• Able to work under pressure and to tight deadlines
• Knowledge of Allianz Technology IT Service and Platforms
• Excellent understanding of risk management and the ability to assess potential impacts of changes.
• Familiarity with project management methodologies.
• Strong knowledge of IT systems, infrastructure, and applications.

Good‑to‑Have Skills

• Knowledge in DORA
• Exposure to financial services platforms and regulatory context.
• Data visualization (Power BI) and basic statistics with AI exposure.

Soft Skills & Behaviors

• Exceptional written and verbal communication; business‑friendly documentation.
• Analytical and structured problem‑solving; attention to detail.
• Stakeholder management
• Ownership mindset, adaptability, and collaboration.
• Ability to communicate technical information to non-technical stakeholders.
• Proficient in creating comprehensive reports and documentation

Change Management Tools:

• Proficiency in using incident problem and change management tools and systems such as SIM ServiceNow and Jira.

Continuous Improvement:

• Commitment to continuous improvement, with a focus on optimizing change management processes.
• Proactive in identifying areas for enhancement and implementing best practices.

Stakeholder Management:

• Proven ability to build and maintain strong relationships with stakeholders at all levels.
• Experience in managing resistance to change and fostering a positive change culture.

Work Conditions

• Hybrid work with flexibility for cross‑time zone collaboration.
• Availability during critical releases or UAT windows as needed.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.