Operations & Client Support Specialist

Are you an organized, proactive problem-solver with a passion for client support and operational excellence? If so, we want you to be part of our growing Allianz Solutions team as an Operations & Client Support Specialist!

In this role, you will work closely with regional teams, agencies, internal departments, and clients to ensure smooth operational execution, top-tier reporting, and overall stakeholder satisfaction. This is an exciting opportunity to make an impact in a dynamic environment and be at the forefront of operational success.

Key Responsibilities:

• Be the Go-To Expert: Act as the primary point of contact for operational issues and complaints, ensuring that each concern is addressed with care and follow-up until resolution.
• Foster Strong Partnerships: Maintain direct communication with regional teams and agency partners, and make regular field visits to strengthen collaboration and support.
• Stay On Top of KPIs: Track monthly KPIs and frequency data, providing summarized updates to management for actionable insights.
• Ensure Timely Reporting: Coordinate the collection and delivery of monthly manual reports to clients, including digital usage, ex-gratia, and replacement durations.
• Keep Things on Track: Monitor and follow up on reports received from supplier channels, ensuring that all operational milestones are met.
• Track Financials: Work closely with the Finance team to track invoices, ensuring timely follow-up with clients regarding any unpaid invoices.
• Work with Legal: Coordinate contract flows with the Legal team to ensure smooth processes for all key agreements.
• Present & Engage: Prepare and present monthly Voice of Customer (VOC) presentations and quarterly Health Steer Co presentations to ensure clear communication with all stakeholders.
• Drive Product Innovation: Collaborate with the Network department to request and coordinate new products and content as needed.

What We’re Looking For:

• Educational Background: A Bachelor's degree in Business Administration, Operations Management, or a related field.
• Experience: At least 2-3 years of experience in operations, client relations, or a similar support role.
• Skills: Strong communication and coordination skills, with the ability to manage multiple stakeholders and work efficiently in a fast-paced environment.
• Tech Savvy: Proficiency in MS Office tools; experience with KPI tracking and reporting.
• Analytical Mindset: Excellent organizational and analytical skills to handle complex tasks and data.
• Languages: Fluency in both English and Turkish.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.