Conversational artificial intelligence (cai) Specialist H/F

Role Description

The CAI Solution Specialist is responsible for the seamless operation and performance enhancement of dedicated CAI solutions within an assigned CAI Region. Alongside these operational duties, they play a crucial role in facilitating the roll-out of new CAI solutions, troubleshooting, risk mitigation, and providing first-line support for Incident and Bug resolution

What you do :

Responsibilities & Accountabilities

• Facilitate identification of new CAI solutions by consulting on local requirements, specifications, and limitations.
• Conduct initial analysis for potential solution improvements.
• Secure stakeholder buy-in through collection of necessary approvals.
• Prepare successful CAI solution roll-out with actions including privacy impact assessments, customer journey gap assessment, and solution requirements document updates.
• Execute localization and configuration of provided global CAI assets as per defined local CAI solution requirements.
• Set up NLU structure, ensuring optimized intent recognition of the CAI solution.
• Perform CAI solution staging and deployment following best practices and quality standards.
• Prepare and conduct functional testing and UAT and generate insightful results.
• Conduct regular performance testing and monitoring of CAI solutions, engaging in a continuous improvement and enhancement process.
• Adjust global set of KPIs for CAI analytics to local requirements, implement and test local KPIs and regularly review them for accuracy and reliability.
• Adhere to globally defined technical standards and best practices.
• Execute local access management and support infrastructure upgrades & testing.
• Ensure and regularly update the local Solution Design Document (SDD) for compliance and relevance.
• Execute project management tasks for CAI solution roll-outs, including defining project timeline, milestones, deliverables, and responsibilities.
• Collaborate with CAI Regional Lead in hosting approval meetings and conducting the Go-Live process.
• Open incidents with all priority levels as needed using provided templates and documentation, supporting resolution when required

What you bring :

• Skills & Requirements
• Basic understanding of CAI frameworks and technologies like STT, TTS, SSML and NLP.
• Demonstrated successful track record in working with a CAI software, such as Cognigy.
• Good understanding of business environment and business processes.
• High problem solution competencies, including analytical mindset and skills to analyze CAI solutions und underlying business processes to derive potential improvements .
• Knowledge in programing languages like JavaScript or Python beneficial.
• Experience in working in multicultural and diverse teams.
• Proven experience and knowledge of IT organizations and teams.
• Good coordination & communication skills.
• Experience in agile methodologies and usage of state-of-the-art project management tools

Location : St Ouen France