Enablement Lead, Global Service Delivery F/M

This Enablement Lead, Global Service Delivery role exists to make our Global Service Delivery (GSD) model work in reality – across sites, lines of business and countries.

You’ll sit in Operations Steering and Transformation, reporting to the Head of Global Service Delivery, and act as the glue between our strategy, our GSD locations, and the business units that send work to them.

It’s a role for someone who:

• Has led complex, multi-country or multi-LoB transformations or transitions (not just individual projects)
• Is comfortable owning governance, risk and performance – and challenging stakeholders where needed
• Can translate frameworks, KPIs and contracts into clear expectations, ways of working and results on the ground
• Enjoys working across operations, HR, vendors/partners and senior stakeholders to make a global model run smoothly

If you like combining structure and governance with hands-on delivery – and you’re used to operating in a global, matrixed setup – this is likely a strong fit.

What you do

• Support the delivery and roll‑out of the Global Service Delivery (GSD) framework, helping standardise governance, models and ways of working across all GSD locations and lines of business.
• Lead end‑to‑end planning and execution of transformation programmes and transitions: defining scope, governance, milestones and KPIs, managing risks and dependencies, and driving successful go‑lives with sending business units.
• Ensure transitions into GSDs follow the agreed toolkit and RACI, working closely with sending entities to design pilots, cutover plans and stabilisation, and keeping timelines and quality on track.
• Monitor performance of GSD locations and transformation programmes against defined KPIs (FTE, attrition, cost, service levels, etc.), and drive continuous improvement in processes, governance and delivery models using structured feedback and lessons learned.
• Establish, run and continually refine governance between sending entities, GSDs and external partners – including contract management, roles and responsibilities, escalation paths and regular review forums.
• Partner with HR and local leadership to support workforce planning and capability building, and to foster a strong performance and engagement culture in GSD locations (including programmes such as AES).
• Oversee audit readiness and execution for GSDs, ensure compliance with Allianz Partners’ standards and regulatory requirements, and proactively identify, assess and mitigate operational risks to service continuity.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.

What you bring

• Proven track record in leading complex transformation and/or transition programmes in a shared services, global service delivery, outsourcing or similar environment – able to own the full lifecycle from design to stabilisation, not just a workstream.
• Strong governance and stakeholder management skills: you can set up and run effective governance between multiple entities (internal and external), manage expectations, and handle escalations with senior stakeholders.
• Solid experience in risk assessment and management in an operations context – you know how to identify operational and transition risks early, quantify impact, and implement practical mitigation plans.
• Advanced data analysis and reporting capability: confident working with KPIs across performance, cost, and people metrics, extracting insights and turning them into clear actions for GSDs and sending entities.
• Demonstrated ability to work across HR, operations and vendor/partner management – including experience managing or coordinating with external service providers and ensuring alignment with internal standards.
• Strong problem‑solving and change mindset: comfortable challenging the status quo, simplifying complex topics, and driving innovation in processes and governance where it improves performance, compliance or customer outcomes.

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered. 

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

89938 | Project Management | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.