Implementation Manager M/F

 This role sits in our Global Implementations team and exists for one clear reason: to get new and existing travel partners live quickly, reliably and in a way that can be repeated and scaled across markets.

It’s for someone who enjoys owning complex, multi-country projects end‑to‑end: understanding how a partner sells travel, shaping how our insurance products fit into their customer journey, and then coordinating internal teams to make it happen on time and to quality.

If you like being the “go‑to” person for partners, can lead without formal authority, and are comfortable challenging unclear requirements or inefficient processes, you’re likely the kind of person who will do well in this role.

What you do

• Own and manage complex implementation projects that onboard new partners, migrate them to new solutions, or expand their points of sale into new geographies.
• Work directly with partners to deeply understand their onboarding requirements, ask the right questions, and clearly document what’s needed and what’s been approved.
• Act as the primary contact and advocate for partners throughout the project, managing the relationship and making sure they know where things stand at all times.
• Lead cross‑functional project teams (product, IT, operations, legal, etc.), coordinating work, influencing without formal authority and keeping delivery on track against agreed timelines and budgets.
• Map, challenge and improve development, readiness and testing processes so launches into partners’ live environments are smooth and predictable; create repeatable and “turn‑key” templates wherever possible.
• Define milestones, rollout plans and timelines using both standard and tailored project plans; track progress, report regularly via CRM and other tools, and escalate risks or roadblocks early.
• Document projects and processes clearly, and contribute to a wider community focused on onboarding and project excellence.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

What you bring

• Significant experience (around 6+ years) in the travel industry, ideally including exposure to travel insurance or related services, so you can quickly understand partner business models and distribution setups.
• Solid project management background (around 3+ years) running multi‑stakeholder projects, with a track record of delivering on time and managing scope, risks and expectations; familiarity with waterfall and/or agile is useful but not essential.
• Strong communication and stakeholder skills: you can ask tough questions, summarise complex requirements simply, manage senior and external stakeholders, and keep everyone aligned without relying on formal authority.
• Comfortable using MS Project and the Microsoft Office suite (or equivalent tools) to plan, track and report on projects in a clear and structured way.
• Proven ability to work under pressure and to tight deadlines, staying organised, solution‑focused and transparent about risks and trade‑offs.
• Business‑fluent English; additional languages and prior experience within Allianz Group are welcome plus points but not strict requirements.

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

93438 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.