PIM Manager - France

As the PIM Manager – FR, you will lead a local team responsible for validating provider service delivery result, invoice discrepancy, invoice validation and driving digital transformation initiatives within the function. In this role, you will work closely with regional and global teams to align with and implement group strategies, championing process improvements through automation, and managing change effectively. Your collaborative approach will ensure that our operational practices are streamlined and aligned with the company’s strategic objectives for growth, digitalization, and compliance. 

What you will do

Team Leadership and Strategic Alignment

o Lead, mentor, and develop a diverse team in your Business Unit, fostering a collaborative environment that supports the company’s strategic goals.

o Ensure alignment with global strategies and initiatives, communicating effectively with regional and global teams to adapt and implement group priorities.

o Responsible for driving team performance, ensuring smooth daily operations, timely validation of provider invoice for all Assistance LoB as per agreed SLAs and KPIs

o Prepare the KPI reports for the Management

Digitalization, Automation, and Change Management Initiatives

o Identify and champion digital and automation opportunities within the department, supporting the group’s digitalization strategy.

o Collaborate with IT, regional leaders, and global process improvement teams to integrate digital tools that enhance data validation, automate workflows, and streamline invoice processing.

o Lead change management efforts to secure team buy-in for new tools and processes, ensuring smooth adoption and ongoing refinement.

Service and Cost Verification

o Oversee the accurate collection and validation of provider service delivery result, confirming the documented services align with what was requested and delivered, to prevent billing for unapproved or additional services.

o Implement and improve verification processes/checks/functional rules to achieve consistency in service delivery result and invoice accuracy.

o Close the loop by providing feedbacks to different function like platform, network and finance to achieve desired consistency and accuracy level

Invoice Discrepancy Management and Resolution

o Guide the team in cross-referencing invoices with documented services, identifying and investigating discrepancies, and leveraging digital solutions to flag inconsistencies.

o Work closely with providers to resolve any major discrepancies promptly

o Guide the team for approving the invoice for payment processing within time and without fine

o Management of IT ticket resolution – Prioritization, explanation and business impact reasoning with prioritization team and other IT stakeholders

Approval and Compliance Oversight

o Conduct periodic quality reviews of invoices for accuracy and contractual compliance, to ensure global standards are upheld.

o Collaborate with finance, compliance, and regional teams to ensure adherence to company policies, industry regulations, and local legal requirements.

o Coordinating Audit finding resolution for PIM and report status update to regional and/or global head

Reporting, Collaboration, and Continuous Improvement

o Develop and present regular reports on defined performance and productivity metrics for PIM function, sharing insights with regional and global teams.

o Collaborate closely with regional and global stakeholders to align on best practices, ensuring group strategy implementation in all provider management and invoicing activities.

o Drive continuous improvement initiatives, championing a collaborative approach to enhance workflows, automate repetitive tasks, and align processes with global standards.

What you will bring

Education: Bachelor’s degree in Business, Finance, Accounting, or a related field; a Master’s degree, PMP, Lean Six Sigma, or certification in Change Management is a plus.

Experience: Experience in leading big and diverse team, 5+ years of experience in invoice management, accounts payable, or provider relations in assistance or service company

Bilingual/Multilingual: Fluency in Local Language (French) and English is a must for this position. Additional European languages are a plus.

Change and Strategy Alignment: Proven ability to lead change initiatives, implement group strategies, and drive alignment between regional and global priorities.

Technological Proficiency: Strong understanding of digital tools, data analytics, and automation processes relevant to invoice management and financial compliance.

Leadership: Experience managing and developing a team, fostering collaboration, and achieving results through a strategic, change-oriented approach.

Analytical and Process Improvement: Proficiency in analysing processes, implementing improvements, and leveraging data to optimize workflows and align with global standards.

Soft Skills: Assertiveness and decision-making ability, communication and social skill

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

80812 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.