Provider Invoice Management Strategic Program Manager - Global PIM F/M

The Strategic Program Manager for Provider Invoice Management (PIM) is a senior leadership role within the Allianz Partners Global Office responsible for translating the global PIM strategy into consistent, measurable, and scalable execution across 26+ Business Units. Sitting directly under the Head of PIM, this role leads a global team driving performance steering, operational governance, digital enablement, process standardization, and capability development for a function that processes ~6 million invoices and ~€1B annually.

The role serves as the strategic integrator between global vision and operational execution—ensuring that global PIM standards, productivity targets, governance frameworks, digital transformation, and best-practice operating models are consistently embedded across all countries. This position plays a key role in elevating the maturity of the PIM function, ensuring compliance, optimizing costs, enabling transformation projects, and building a sustainable training and continuous improvement culture globally.

What you do/Key Responsibilities

1. Global Strategy Execution & Program Leadership

• Translate the global PIM strategy and target operating model into actionable programs and initiatives across all regions.
• Lead execution of multi-year strategic programs including digital transformation, AI deployment, automation scaling, and operational harmonization.
• Act as a critical thought partner to the Head of PIM, contributing to strategy shaping, prioritization, and decision-making.
• Oversee strategic alignment of all PIM initiatives across 26+ BUs, ensuring global consistency and local adoption.

2. Leadership of the Global PIM Program Office

• Lead and develop a global team covering run steering, project management, governance, process optimization, and training.
• Establish clear priorities, accountability frameworks, ways of working, and performance expectations for direct reports.
• Ensure integrated planning and collaboration across team members to avoid siloed efforts and maximize impact.
• Build a high-performance culture focused on continuous improvement, operational excellence, and proactive risk mitigation.

3. Performance Management & Operational Steering

• Oversee global performance and productivity monitoring, ensuring all BUs meet targets on backlog, aging, SLAs, FTE levels, and forecasting accuracy.
• Ensure robust performance dashboards, KPIs, reporting standards, and business review cadences are in place and adhered to.
• Identify performance gaps, coordinate root-cause analysis, and mandate corrective action plans in collaboration with BU leadership.
• Present high-quality performance insights and recommendations to senior management and the Head of PIM.

4. Governance, Compliance, and Risk Oversight

• Own the global PIM governance and process adherence framework, ensuring all BUs operate in line with approved standards.
• Ensure consistent implementation and refresh of the target operating model, PIM blueprints, global process flows, and policy documents.
• Act as the escalation point for governance, process deviations, audit findings, and compliance risks.
• Coordinate global audit response, remediation plans, and periodic reporting to the Head of PIM.
• Support regulatory and compliance assessments impacting PIM and ensure timely alignment with changing requirements.

5. Digital Transformation, AI Deployment & Tool Adoption

• Lead the rollout of digital and AI-driven solutions across BUs, ensuring adoption, change management, and performance utilization tracking.
• Partner closely with IT, Data, and Digital teams to prioritize enhancements, manage demand, and ensure solutions meet business needs.
• Oversee monitoring of digital utilization rates and troubleshooting to maximize automation impact.
• Drive BU onboarding for new systems, technology features, and AI-enabled workflows.

6. Global Process Improvement & Best Practice Harmonization

• Direct global standardization efforts including mapping activities, sizing, staffing optimization, and cross-BU benchmarking.
• Ensure validated best practices are embedded into the target operating model and leveraged globally.
• Oversee identification of efficiency opportunities, cost reductions, and process streamlining initiatives.
• Ensure continuous improvement principles are embedded into the culture through training, coaching, and recurring reviews.

7. Global Training, Capability Building, and Change Management

• Oversee the global PIM training framework, including onboarding materials, training curricula, job aids, and digital learning assets.
• Lead capability uplift initiatives related to AI, automation, new tools, new processes, and governance requirements.
• Ensure that BU personnel are trained, assessed, and certified (if applicable) against global standards.
• Coordinate change management for major global rollouts, ensuring readiness, communication, and post-implementation stabilization.

8. Senior Stakeholder Management & Cross-Functional Collaboration

• Act as a key liaison between global PIM and regional PIM leaders, Ops heads, Finance, IT, Compliance, HR, and Digital teams.
• Influence senior stakeholders to adopt global decisions, standards, and transformation timelines.
• Provide structured updates and insights to the Head of PIM and senior leadership teams.
• Ensure all global PIM programs are aligned with corporate priorities, resource constraints, and operational realities.

What you bring/Key Requirements

Education

• Bachelor’s degree in Business, Finance, Operations, Engineering, or related field required.
• Master’s degree (MBA or similar) preferred.
• Certifications highly valued: Lean Six Sigma, PMP/PRINCE2, Agile, or other relevant programs.

Experience & Expertise

• 8–12+ years of experience in operations, strategic program management, or transformation roles, ideally within insurance, assistance, shared services, or financial services.
• Proven experience managing multi-national programs and teams in a matrix environment.
• Strong expertise in performance management, operational steering, and process optimization.
• Deep understanding of governance frameworks, risk management, and audit resolution.
• Significant experience deploying digital tools, automation, or AI-driven process improvements.
• Demonstrated success leading projects across diverse, cross-cultural environments.

Skills & Competencies

• Strategic thinker with the ability to convert vision into executable, scalable plans.
• Excellent leadership and people management skills; able to motivate and develop a global team.
• Strong analytical capability with proficiency in Power BI, OneBI, process mapping tools, and advanced Excel.
• Outstanding communication skills, able to influence senior stakeholders and present to executive leadership.
• High resilience, adaptability, and ability to navigate ambiguity.
• Strong problem-solving mindset with a focus on outcomes and impact.
• Professional fluency in English (written and spoken); additional languages are a plus (Spanish, Italian advantageous).

What we offer.Why This Role Matters

This Strategic Program Manager will be a central engine driving consistency, excellence, and transformation across PIM globally. With a mandate spanning operational performance, governance, transformation, digital adoption, and training, this role ensures that the PIM function continues to mature, scale, and deliver high-quality outcomes for Allianz Partners worldwide.

88485 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.