RSA Global Network Transformation & Implementation Lead F/M

Allianz Partners runs roadside assistance (RSA) and mobility services across many countries, using a mix of tow operators, technicians, and assistance partners. Today, that network is complex, uneven by market, and under constant pressure on cost, quality, and speed.

This role exists to redesign and upgrade how our global RSA provider network works – from the operating model in each country, to who we partner with, how we onboard them, how we dispatch and track jobs, and how we manage cost, fraud and leakage.

It’s a role for someone who has built or transformed assistance / mobility networks before, can read a P&L, is comfortable with RFx and contracts, and likes turning data and field realities into a clear, implementable model for multiple markets. You should enjoy moving between strategy and hands‑on implementation, and be credible with local operations leaders, procurement, and major clients.

You will report directly to the Global Head of Network RSA and work across Allianz Partners entities worldwide.

What you do

• Assess our current roadside and mobility provider ecosystem in each relevant market, identify gaps and inefficiencies, and recommend the right mix of models (own fleet, freelancers, assistance partners, metropolitan hubs, etc.).
• Review and optimise network capillarity, capacity and structure using case volume and geographic data, adjusting coverage and provider mix to support business growth and operational needs.
• Redesign the end‑to‑end service supply chain (from dispatch to invoicing) to improve coverage, quality, speed, and external cost control, with clear impact on revenue and combined ratio.
• Propose and design “Elevate” network initiatives to improve network management and strengthen control over leakage, fraud and external costs (e.g. incentive schemes, penalty frameworks, performance tiers).
• Lead the RSA Network Management transformation: define and implement new network models (e.g. franchised networks, own fleet, provider marketplace), target network landscapes by BU (e.g. recommended number/type of providers), and the target set‑up of local network teams (e.g. network area managers).
• Define and standardise the provider journey across markets – including selection, RFx and contracting, onboarding, dispatch and tracking (systems and tools), invoicing, performance reviews and offboarding – in close collaboration with Procurement, Operations, Compliance, and Finance.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.
• Engage with key internal stakeholders (RSA LoB, Markets, local entities) and major clients/affinity partners to align network strategy and implementation plans, and report on measurable outcomes.

What you bring

• Proven track record in network management for mobility, roadside assistance, or closely related services – including designing or overhauling provider networks to improve speed, quality and cost. You know what “good” looks like in real‑world operations.
• Strong data‑driven approach: comfortable analysing volumes, geography, performance and cost data to define strategy, make trade‑offs, and build practical roadmaps with clear KPIs and financial impact.
• Deep domain knowledge of assistance operations and logistics (dispatch practices, tow/truck and technician deployment, SLAs/OLAs, customer care standards) and how these translate into contractual and operational frameworks.
• Significant experience with RFx processes, contract negotiation and supplier performance management, including incentive/penalty schemes, structured offboarding, and mechanisms to control leakage, fraud and external costs.
• Familiarity with service delivery technology (dispatch and tracking platforms, telematics, onboarding systems, API integrations) and the ability to work closely with Product/Engineering to shape and adopt the right tools.
• Solid understanding of compliance and quality requirements in assistance services (e.g. GDPR, data privacy, customer service best practices); experience setting or running audit and remediation programs; knowledge of ISO or similar frameworks is an advantage.
• Strong leadership and change skills: able to influence and align local entities and cross‑functional teams, manage sensitive topics (including unions/industry bodies where relevant), and drive adoption of new models at pace.
• Clear, direct communicator in complex stakeholder environments – able to balance commercial, operational and compliance priorities and represent Allianz Partners credibly with major clients and partners.

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

100153 | Procurement | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.